Entry-Level Customer Service Associate

hhv; Richmond (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid training

Full-time role

Job summary

hhv is seeking enthusiastic, reliable, and customer-focused individuals for an entry-level Customer Service Associate role. No prior experience is required, and paid training is provided to help you succeed.

This is a great opportunity to gain professional experience and start a long-term career. You will learn on the job, handle general questions, support daily team activities, and contribute to positive customer experiences.

Qualifications

• Excellent interpersonal and communication skills.
• A friendly, approachable, and professional attitude.
• Strong listening and problem-solving abilities.
• Reliability, organization, and attention to detail.
• A willingness to learn, accept feedback, and participate in training.
• The ability to adapt to changing priorities.
• Comfort working with customers and collaborating with a team.

Responsibilities

• Assist customers with general questions, requests, and service-related needs.
• Communicate clearly and professionally with customers and team members.
• Listen to customer concerns and help identify suitable solutions.
• Build positive relationships through friendly interactions and follow-up.
• Update customer information and maintain organized records.
• Support customer engagement activities, special events, and promotional initiatives.
• Help coordinate registration and other customer-facing activities.
• Gather customer feedback and contribute to service improvements.
• Work collaboratively with colleagues to achieve team objectives.
• Maintain a professional and welcoming approach when representing the organization.

Skills

Interpersonal skills

Communication

Listening

Reliability

Willingness to learn

Adaptability

Team collaboration

Job description

We’re looking for enthusiastic, reliable, and customer-focused individuals to join our team as Entry-Level Customer Service Associates.

This is a great opportunity for candidates who want to gain professional experience, develop valuable workplace skills, and explore long-term career opportunities. No previous customer service experience is necessary, and paid training is provided.

Whether you're entering the workforce, recently graduated, or ready for a career change, we welcome applicants who are eager to learn and grow.

Your Day-to-Day Responsibilities

As a Customer Service Associate, you'll help create positive customer experiences while supporting daily team activities. Responsibilities may include:

• Assist customers with general questions, requests, and service-related needs.
• Communicate clearly and professionally with customers and team members.
• Listen to customer concerns and help identify suitable solutions.
• Build positive relationships through friendly interactions and follow-up.
• Update customer information and maintain organized records.
• Support customer engagement activities, special events, and promotional initiatives.
• Help coordinate registration and other customer-facing activities.
• Gather customer feedback and contribute to service improvements.
• Work collaboratively with colleagues to achieve team objectives.
• Maintain a professional and welcoming approach when representing the organization.

Who Should Apply?

We believe the right attitude and willingness to learn are just as important as previous experience.

This opportunity may be a good fit for:

• Recent graduates exploring their first career opportunity.
• Individuals entering the workforce for the first time.
• Job seekers interested in entry-level customer service positions.
• Career changers looking to develop new professional skills.
• Candidates with retail, hospitality, restaurant, or sales backgrounds.
• Individuals with experience in reception, administration, or call center environments.
• People interested in customer relations, client support, marketing, or business development.

Skills and Qualifications

• Excellent interpersonal and communication skills.
• A friendly, approachable, and professional attitude.
• Strong listening and problem-solving abilities.
• Reliability, organization, and attention to detail.
• A willingness to learn, accept feedback, and participate in training.
• The ability to adapt to changing priorities.
• Comfort working with customers and collaborating with a team.

Experience is not required. We provide training to help new team members understand their responsibilities and develop essential customer service skills.

Benefits of Joining Our Team

• Paid training for entry-level candidates.
• Full-time employment opportunity.
• Hands-on experience in customer relations and client support.
• Professional coaching and skill development.
• A collaborative and encouraging team environment.
• Opportunities to strengthen communication and problem-solving skills.
• Potential career advancement for motivated team members.

Take the Next Step in Your Career

Looking for an entry-level job where you can learn on the job and build transferable professional skills?

Start building experience in customer service, client relations, customer support, and other customer-focused career paths.