Entry-Level Customer Experience Specialist

Nashville Public Radio; Colorado City (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Nashville Public Radio is seeking a Customer Experience Associate I to provide frontline support to customers across phone, email, chat, and in-person channels. You will assist with account information, troubleshoot issues, and maintain accurate interaction records to ensure prompt, professional service.

The role emphasizes training, adherence to policies, and contributing to customer satisfaction while escalating complex cases as needed in a fast-paced office environment.

Qualifications

• 0-12 months tenure.
• No Prior Experience Required
• Graduate level writing & communication skills.
• Strong communication, analytical, and problem-solving skills
• Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions.
• Ability to function well in a high-paced and at times stressful environment.

Responsibilities

• Provide frontline support to customers via phone, email, chat, or in person.
• Assist customers with basic inquiries, troubleshooting, and problem-solving.
• Acquire a basic understanding of the company's policies and procedures to effectively assist customers.
• Participate in extensive, ongoing training.
• Maintain accurate records of customer interactions and transactions.
• Ensure customer satisfaction by addressing concerns promptly and professionally.
• Escalate complex issues to higher-level support or management as needed.
• Provide feedback to management regarding recurring issues or customer concerns.
• Demonstrate a basic ability to manage customer inquiries with professionalism and within a timely manner.

Skills

Graduate level writing & communication

Strong communication, analytical, and

Problem-solving skills

Ability to handle difficult situations

Work well in high-paced environment

Job description

Nashville Public Radio is seeking a Customer Experience Associate I to provide frontline support to customers across phone, email, chat, and in-person channels. You will assist with account information, troubleshoot issues, and maintain accurate interaction records to ensure prompt, professional service.

The role emphasizes training, adherence to policies, and contributing to customer satisfaction while escalating complex cases as needed in a fast-paced office environment.