Entry-Level Collections Specialist

DeKalb Health; Chelsea (MA); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

Company-Paid Life Insurance

Disability Coverage

Employee discounts

Job summary

Baldor is seeking a Collections Specialist I to support the collection of outstanding balances while maintaining strong customer relationships.

Responsibilities include handling routine collections, documenting efforts, and collaborating with internal teams to resolve discrepancies. This role emphasizes accuracy, timely follow-up, and professional communication in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent, 0–2 years in collections, accounts receivable, or related fields preferred.
• Strong Excel analytics and data management skills (pivot tables, VLOOKUP).
• Experience with customer accounts, payment follow-up, billing inquiries, or reconciliations preferred.
• Familiarity with ERP/accounting systems such as Dynamics 365, SAP, Oracle, NetSuite, or Great Plains.
• Ability to learn financial systems, reporting tools, and customer account platforms.

Responsibilities

• Manage collection activities for an assigned portfolio of low to moderate complexity accounts.
• Contact customers by phone and email regarding balances and document actions.
• Follow established collection processes, including reminders and payment updates.
• Coordinate payment plans and expedite exceptions for high-risk accounts.
• Research and resolve routine billing discrepancies and customer inquiries.
• Provide customer support related to balances, refunds, and adjustments.

Skills

Attention to detail

Communication skills

Organizational skills

Team player

Education

Bachelor’s Degree or equivalent

Tools

Excel

Dynamics 365

ERP systems

Job description

Baldor is seeking a Collections Specialist I to support the collection of outstanding balances while maintaining strong customer relationships.

Responsibilities include handling routine collections, documenting efforts, and collaborating with internal teams to resolve discrepancies. This role emphasizes accuracy, timely follow-up, and professional communication in a fast-paced environment.