Emerging AR & Collections Specialist I

Baldor Specialty Foods, Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Company-Paid Medical, Dental & Vision

401(k) Plan with Company Match

Company-Paid Life Insurance

Company-Paid Disability Coverage

Employee discounts on Baldor products

Commuter Benefits

Career growth and development

Job summary

Baldor Specialty Foods is seeking a Collections Specialist I to support the collection of outstanding customer balances while maintaining positive customer relationships. You will manage routine collection activities for an assigned portfolio and ensure timely follow-up on past due balances.

In this role, you will document collection efforts, partner with internal teams to resolve discrepancies, and escalate complex matters as needed.

Qualifications

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• 0–2 years of experience in collections, accounts receivable, customer service, finance, or a related field preferred.
• Experience working with customer accounts, payment follow-up, billing inquiries, or account reconciliation preferred.

Responsibilities

• Manage collection activities for an assigned portfolio to reduce past due balances.
• Contact customers by phone and email regarding outstanding balances.
• Follow established collection processes, including sending reminders and documenting commitments.
• Assist with payment plan coordination and elevate high-risk accounts as appropriate.
• Research and assist in resolving routine billing discrepancies, short payments, and customer inquiries.
• Provide customer support related to account balances, payment questions, refunds, and adjustments.
• Process credit card payments, account updates, and general customer requests accurately.
• Partner with Cash Applications, Sales, and internal departments to resolve customer account issues.
• Review aging reports and customer account information to prioritize daily collection activities.
• Maintain accurate records and meet department timelines and performance expectations.
• Identify potential collection risks and elevate concerns to senior team members or management.

Skills

Attention to detail

Communication skills

Organizational skills

Team player

Prioritization

Education

Bachelor's Degree or equivalent

0-2 years experience in collections (preferred)

Tools

Dynamics 365

SAP

Oracle

NetSuite

Great Plains

Job description

Baldor Specialty Foods is seeking a Collections Specialist I to support the collection of outstanding customer balances while maintaining positive customer relationships. You will manage routine collection activities for an assigned portfolio and ensure timely follow-up on past due balances.

In this role, you will document collection efforts, partner with internal teams to resolve discrepancies, and escalate complex matters as needed.