Entry Level Collections Representative

TEKsystems; Martinsburg (WV); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off (PTO)

Job summary

TEKsystems is seeking a Delinquency Control Counselor in Martinsburg, WV, working a hybrid schedule with on-site training. The role involves outbound/inbound calls for early-stage collections (1–30 days late), with a 80-120+ call/day volume, and a focus on resolving accounts before they advance to more severe stages.

You will negotiate with members, demonstrate empathy, and navigate multiple systems to achieve repayment goals while meeting monthly performance metrics.

Qualifications

• Clear communication skills across calls and channels.
• Ability to navigate multiple systems with accuracy.
• Effective negotiation techniques with members to resolve accounts.
• Competitive environment requiring determination to achieve results.
• Empathy, problem solving, and resilience in conversations.

Responsibilities

• Handle outbound and inbound calls in early-stage collections.
• Negotiate with members to resolve accounts and prevent progression.
• Provide empathy and actively problem-solve objections during conversations.
• Navigate multiple systems to access and update member information.
• Meet monthly performance metrics for collected accounts.

Skills

Communication skills

Navigating multiple systems

Negotiation

Competitive mindset

Empathy and problem solving

Job description

Delinquency Control Counselor:

Overview Description:

Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. Being in early-stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.

Qualifications:

• Communication skills
• Navigating multiple systems
• Ability to negotiate with members.
• Competitive environment, want someone determined to make things happen.
• Provide empathy to members, problem solve, overcome objectives.

Experience:

• Entry level, some financial/collections experience if preferred.
• Call center experience does help to keep up with the fast-paced environment.
• Customer service, retail, hospitality, really anything someone can talk through and correlate to this position in collections and navigating through conversations.
• Personality and culture fit is everything, hard worker, competitive, able to speak clearly.

Performance metrics:

Working effectively on each account and to collect on all accounts a member might have that are outstanding, collecting outstanding accounts.

Department sends reports out to rank all counselors and how much they have collected during the month.

Someone can see exactly how they are producing compared to their peers.

Schedule:

M-F, Saturday (3 Saturdays a month typically) 10:00am 7:00pm

Rotating off day during the week. Saturday is always 8am-4:30pm (based on the candidates preference)

Hybrid schedule, 1 day per week (4 days per month on site required)

**Training and working on site fully is not an option due to desk space. But minimal exceptions could be made if asked in advance once an offer is made to the candidate.

Training: First 4 Weeks Hybrid: 7am-3:30pm CST/ 8am-4:30pm EST. Monday Friday, first 3 days are on site, then 2 days per week on site during training.

Nesting: 4 weeks technical training ON SITE: taught phone etiquette, navigation Up to 4 weeks after is nesting led by leadership team to develop skills. Re-assessed each week, can get out of it after 1 week depending on the individual

Pay

$18.95

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Job Type & Location

This is a Contract to Hire position based out of Martinsburg, WV.

Pay and Benefits

The pay range for this position is $18.95 - $18.95/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Martinsburg,WV.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.