Entry-Level Collections Agent (Full-Time)

MCI; Tampa (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for an Entry-Level Collections Agent to join their dynamic team. This full-time role involves contacting customers with outstanding debts, employing effective communication and negotiation skills to resolve balances while maintaining positive relationships. The ideal candidate will thrive in a fast-paced environment and possess strong empathy and active listening abilities. With competitive compensation and benefits, this position offers a great opportunity for career growth in a supportive work environment.

Benefits

Paid Time Off

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in collections or customer service is advantageous.

Responsibilities

• Place outbound calls to customers with delinquent accounts.
• Negotiate repayment plans and document interactions.

Skills

Communication Skills

Negotiation Skills

Empathy

Active Listening

Conflict Resolution

Education

High School Diploma

Some College

Tools

Collection Software

CRM Systems

Job description

Entry-Level Collections Agent (Full-Time)

Join to apply for the Entry-Level Collections Agent (Full-Time) role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Collections Agent responsible for contacting customers with outstanding debts, collecting payments, and negotiating repayment plans. The role involves employing effective communication and negotiation skills to resolve balances while maintaining positive customer relationships.

Key Responsibilities

• Place outbound calls to customers with delinquent accounts to discuss balances and negotiate repayment plans.
• Use scripted dialogues and negotiation techniques to encourage timely payments.
• Engage professionally and empathetically, addressing customer concerns.
• Provide accurate account information and process payments over the phone.
• Document interactions and payment arrangements in the collections system.
• Adhere to legal and company policies, including FDCPA regulations.
• Maintain accurate records and generate performance reports.
• Provide excellent customer service and build rapport with customers.

Candidate Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in collections, customer service, or call centers is advantageous.
• Strong communication and negotiation skills.
• Empathy, active listening, and conflict resolution abilities.
• Ability to work in a fast-paced environment and handle challenging situations.
• Familiarity with collection software and CRM systems is a plus.
• Knowledge of debt collection laws and compliance is preferred.
• Attention to detail and organizational skills.
• Willingness to work flexible hours, including evenings and weekends.

Conditions of Employment

• Must be authorized to work in the job location.
• Willing to submit to background checks, security investigations, and drug screening.

Compensation and Benefits

We offer competitive pay based on experience, along with benefits such as paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

This role involves sedentary work in a professional office environment, requiring long periods of sitting and using office equipment, with occasional movement around the office.

Equal Opportunity Statement

MCI is committed to diversity and inclusion, providing reasonable accommodations for employees and applicants with disabilities, and maintaining a discrimination-free workplace.