Client Project Coordinator 1

Pace Analytical Services; Huntersville (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid time off

Tuition reimbursement

EAP

Parental leave

Job summary

Pace Analytical Services is seeking an Administrative Support specialist to assist the Project Management Team by coordinating intake, communicating with clients, and logging samples.

You will review forms, schedule container orders, and ensure accurate project setup, drawing on strong customer service and organizational skills. A bachelor’s degree is required for this role.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a related field with at least 1 year of customer service experience
• Strong customer service skills and professional communication
• Proficiency with common computer applications and systems
• Excellent business English, including spelling, grammar, and punctuation

Responsibilities

• Oversees and processes project management forms, documents, databases, and related materials
• Acts as liaison for client project needs and guides Pace team for successful project setup
• Directs client calls to the appropriate project manager for follow-up
• Schedules and logs bottle orders into the container order system based on client sample needs
• Reviews login dashboard and updates information as needed
• Participates in project or program planning, including budgets, timelines, and resources
• Ensures compliance with applicable policies, laws, and regulations
• Contributes to departmental efficiency and customer service quality
• Promotes Pace's mission and maintains a harmonious work environment

Skills

Customer service principles

Computer applications

Interpersonal skills

English proficiency

Education

Bachelor's degree in business admin / chemistry / biology

Job description

Shift: 8-5 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation

$18/hr.

Hours

Monday through Friday, 8AM - 5:00 PM with up to 1hr unpaid lunch

SUMMARY

Responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving/log-in to successfully intake and manage the clients' work. ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

ESSENTIAL FUNCTIONS

• Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
• Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
• Directs client calls and requests to the appropriate project manager for follow-up.
• Schedules and enters bottle orders into the container order system based on the client's sample needs.
• Reviews login dashboard and updates information and confirmations as necessary.
• Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management.
• Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Required Knowledge and Skills Required Knowledge

• Principles, practices, and techniques of customer service.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills

• Performing and providing professional-level customer service in a variety of markets.
• Training others in policies and procedures related to the work.
• Preparing functionals reports, correspondence, and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT

Work is performed in an office setting.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.