Client Project Coordinator 1

7H6 Pace Analytical Services, LLC; Huntersville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Pace Analytical Services, LLC is seeking an administrative support specialist to assist the Project Management Team as a liaison between project management and sample receiving/log-in. You will help intake and manage client work and ensure project setup runs smoothly.

The role emphasizes customer service, data accuracy, and cross-functional collaboration in a laboratory setting. The position requires a Bachelor's degree and at least 1 year of customer service experience, with strong computer

Qualifications

• Bachelor's degree and 1 year of customer service experience or equivalent combination of education, training and experience.
• Continued employment contingent on active licenses/certifications.
• Strong customer service, communication, and computer skills required.

Responsibilities

• Oversees and processes project management forms, documents, databases and related materials.
• Acts as liaison between client project needs and Pace team for successful project setup.
• Directs client calls and routes requests to the appropriate project manager.
• Schedules and logs bottle orders in the container order system per client sample needs.
• Reviews login dashboard and updates information and confirmations as needed.
• Assists with developing or participating in project management objectives, budgets, timelines and resources.
• Complies with department policies, procedures and applicable laws and regulations.
• Contributes to team efficiency and customer service quality.
• Promotes Pace's mission and maintains a cooperative workplace environment.

Skills

Customer service

Computer applications

Business English

Education

Bachelor's degree in business administration/chemistry/biology

Job description

Shift: 8-5 PM Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. Compensation: $18/hr. Hours: Monday through Friday, 8AM - 5:00 PM with up to 1hr unpaid lunch

SUMMARY

Responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving/log-in to successfully intake and manage the clients' work.

ESSENTIAL FUNCTIONS

• Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
• Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
• Directs client calls and requests to the appropriate project manager for follow-up.
• Schedules and enters bottle orders into the container order system based on the client's sample needs.
• Reviews login dashboard and updates information and confirmations as necessary.
• Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management.
• Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

None.

Required Knowledge and Skills

Required Knowledge:

• Principles, practices, and techniques of customer service.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing and providing professional-level customer service in a variety of markets.
• Training others in policies and procedures related to the work.
• Preparing functional reports, correspondence, and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT

Work is performed in an office setting.

Find Your Place at Pace

We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pace® makes the world a safer, healthier place. We partner with clients to provide the service, science, and laboratory data needed to make critical decisions that benefit us all. Through a nationwide laboratory network, Pace® advances the science of businesses, industries, consulting firms, government agencies, and others. More at PACELABS.com.