Entry Level Claims Examiner

Zurich 56 Company Ltd; Stevens Point (WI); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Onboarding program

Career growth

Job summary

Travel Guard is seeking an Entry Level Claims Adjuster in Stevens Point, WI. We’re seeking empathetic, dependable, detailed, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No prior claims experience?

No problem—we’ll provide training to succeed. You’ll assess travel-related claims, apply policy guidelines, and communicate clearly with stakeholders to achieve timely resolutions.

Qualifications

• Minimum a high school diploma or equivalent.
• 1-2 years of customer service experience.
• Willingness to learn and grow in claims/insurance.
• Excellent written and verbal communication skills.
• Detail-oriented with thorough documentation mindset.
• Willingness to obtain State Adjuster Licensing within 6 months.

Responsibilities

• Provide exceptional customer support to claimants throughout the claims process.
• Interact with stakeholders to bring claims to timely resolution (15–25 days).
• Assess coverage and conduct investigations with policy guidelines.
• Maintain detailed claim records in internal systems.
• Ensure compliance with applicable statutory and regulatory requirements.

Skills

High school diploma

Customer service

Attention to detail

Communication skills

Licensing readiness

Education

High school diploma

Job description

Where will your career take you next? Let’s find out together.

About Travel Guard This role is part of our Travel Guard team . Travel Guard is a leading travel insurance brand , serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

Travel Guard is seeking an Entry LevelClaims Adjuster inStevens Point, WI. W e’reseeking empathetic , dependable , detailed , and service-minded individualswho are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem —we’llprovide all the training you need to succeed.

What you’ll be doing:

In this role you will assess and investigate travel-related claims, applying policy guidelines, and ensuringtimelyresolutions within15-25days whilemaintainingclear communication with stakeholders.

• Provide exceptional customer support to claimants throughout the claims process
• Spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 15-25 days
• Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
• Communicate with claimants using empathy to gather necessary documentation
• Apply policy guidelines to determine coverage and claim validity
• Maintain detailed claim records within the internal claims systems
• Comply with all statutory and regulatory requirements in all applicable jurisdictions

What skills and experience you’ll bring on this journey:

• A minimum of a high school diploma or equivalent
• 1-2 years of customer service experience
• Be eager to learn new skills within the claims and insurance industry
• Excellent written and verbal communication skills
• An eye for details, supporting thorough investigations and precise documentation
• A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment

Why you’ll love working with us!

We value optimism, caring, togetherness,results-orientation,and forward-thinking. We have more than3000employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts,customerserviceandcorporate servicesprofessionals. We share a global purpose to look aftertravellers, at every step of their journey. Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around.Our hybrid approach ensuresyou canmaintainwork-life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth .This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe.We’recommitted to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefitsalong withvolunteer leave and a comprehensive paid parental leave scheme. Investing in your health and your future. We offer a competitivehigh-deductiblehealth plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future. Diversity and inclusion . We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – becausethat’sexactly whowe’relooking for.