Travel Assistance Coordinator

Zurich 56 Company Ltd; Stevens Point (WI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) program with employer matching

Paid parental leave

Volunteer leave

Health plan options

Job summary

Zurich 56 Company Ltd is seeking a Travel Assistance Coordinator to deliver real-time support for travelers encountering unexpected issues. The role requires excellent customer service skills and multitasking capabilities, as you'll manage calls regarding lost luggage, rebooking, and emergency assistance.

Qualifications

• Minimum of 2 years of customer service experience.
• Excellent written and verbal communication skills.
• Ability to work 3rd shift (11:30pm-7:30am Mon-Fri with rotating weekends).

Responsibilities

• Handle inbound calls regarding travel emergencies.
• Create positive customer experiences over the phone.
• Document interactions while communicating.

Skills

Customer service

Communication

Problem-solving

MS Office proficiency

Education

High school diploma or equivalent

Job description

Travel Assistance Coordinator

134864

Where will your career take you next? Let’s find out together.

About Travel Guard

Travel Guard is a leading travel insurance brand, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing:

In this role you will serve as a trusted resource for travelers, delivering real-time support and creative solutions during unexpected travel disruptions while ensuring every interaction reflects a high standard of care and professionalism. You will multitask across calls, systems, and case management tools to quickly assess needs, coordinate travel solutions, and provide a seamless, reassuring experience from the first point of contact through resolution.

• Handle inbound calls from policyholders regarding their travel related emergencies, including lost luggage tracking, passport and visa replacement, travel rebooking, and pre-trip planning and concierge services.
• Create a positive customer experience over the phone while using knowledge of products and services offered by our assistance team.
• Utilize critical thinking and creative thinking to provide out-of-the-box solutions for policyholders.
• Effectively multi-task by documenting policyholder interactions while communicating over the phone.

What skills and experience you’ll bring on this journey:

• High school diploma or equivalent.
• 2+ years of providing exceptional customer service.
• Excellent written and verbal communication skills.
• Effective problem‑solving skills.
• Proficient in MS Office programs while effectively multi-tasking.
• Ability to work 3rd shift (11:30pm-7:30am Mon-Fri with rotating weekends).

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results‑orientation, and forward‑thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well‑being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Apply today and let’s go to great places together!