Entry Level Claims Examiner

Zurich Cover-More; Stevens Point (WI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Zurich Cover-More’s Travel Guard team in Stevens Point, WI, seeks an Entry Level Claims Adjuster. You will assess travel-related claims, apply policy guidelines, and strive for timely resolutions with empathetic customer service.

Training is provided for those new to claims and insurance. Ideal candidates have a high school diploma and 1–2 years of customer service experience, plus a strong eye for detail and clear communication.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Willing to obtain State Specific Adjuster Licensing within 6 months.
• Excellent written and verbal communication.
• Detail-oriented and empathetic.

Responsibilities

• Assess and investigate travel-related claims per policy guidelines.
• Provide exceptional customer support to claimants.
• Communicate with stakeholders to resolve claims in 15–25 days.
• Maintain detailed claim records in internal systems.
• Ensure compliance with applicable regulatory requirements.

Skills

Customer service

Attention to detail

Communication skills

Learning mindset

Education

High school diploma or equivalent

Job description

Where will your career take you next? Let’s find out together.

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.Travel Guard became part of Zurich Cover-More in December 2024.

Travel Guard is seeking an Entry Level Claims Adjuster in Stevens Point, WI. We’reseekingempathetic,dependable,detailed, andservice-mindedindividualswho are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem -we’llprovide all the training you need to succeed.

What you’ll be doing:

In this role you will assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 15-25 days while maintaining clear communication with stakeholders.

• Provide exceptional customer support to claimants throughout the claims process
• Spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 15-25 days
• Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
• Communicate with claimants using empathy to gather necessary documentation
• Apply policy guidelines to determine coverage and claim validity
• Maintain detailed claim records within the internal claims systems
• Comply with all statutory and regulatory requirements in all applicable jurisdictions

What skills and experience you’ll bring on this journey:

• A minimum of a high school diploma or equivalent
• 1-2 years of customer service experience
• Be eager to learn new skills within the claims and insurance industry
• Excellent written and verbal communication skills
• An eye for details, supporting thorough investigations and precise documentation
• A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment

Why you’ll love working with us!

We value optimism, caring, togetherness, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around.Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

• We encourage you to take the time you need when you need it.
• We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future.

• We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that’s exactly who we’re looking for.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard …