Entry-Level Claims Coordinator — Customer Solutions

Mohawk Industries; Calhoun (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Mohawk Industries, a Fortune 500 global flooring leader, is seeking an entry-level Claims Coordinator to help customers submit claims, gather necessary documentation, and support the claims team in delivering a smooth process.

You will address inquiries across phone, email and chat, coordinate claim documentation, and maintain accurate records while collaborating with internal teams to meet timelines. This role emphasizes initiative, accuracy and customer care in a busy environment.

Qualifications

• Excellent communication, problem solving, and organizational abilities.
• Ability to multitask and manage time effectively.
• Respect for sensitive and confidential data.

Responsibilities

• Assist customers with claims submission and required documentation.
• Resolve inquiries with empathetic, professional communication.
• Respond to inquiries via phone, email, and chat.
• Coordinate processing and tracking of claims within guidelines.
• Record interactions in the claims management system.
• Escalate complex claims for investigation when needed.

Skills

Communication skills

Problem solving

Organizational skills

Time management

Data handling integrity

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Mohawk Industries, a Fortune 500 global flooring leader, is seeking an entry-level Claims Coordinator to help customers submit claims, gather necessary documentation, and support the claims team in delivering a smooth process.

You will address inquiries across phone, email and chat, coordinate claim documentation, and maintain accurate records while collaborating with internal teams to meet timelines. This role emphasizes initiative, accuracy and customer care in a busy environment.