Entry-Level Call Center Supervisor: Lead & Elevate Teams

United; Chicago (IL); Remote; USD 23,419 - 31,684; Full time

Job summary

United Airlines in Chicago seeks a Contact Center Supervisor to oversee teams, optimize call center performance, and ensure customer satisfaction. The role carries an hourly wage of $20 and requires a bachelor degree.

The candidate should lead by example, manage scheduling and staff performance, and coordinate with internal departments to meet service goals. Strong communication and organizational skills are essential.

Qualifications

• Four year certification or 4 years of applicable work insight.
• 1-3 years of Call Center insight.
• Experience in driving a group.
• Demonstrated hierarchical and thinking abilities.
• Experience with Microsoft Suite Programming (Succeed, Word, PPT, Standpoint).
• Adaptable to work any shift.
• Be legitimately approved to work in the US for any business without sponsorship.
• Effective fruition of interview expected to meet work capability.
• Dependable, reliable participation is a significant capability of the position.
• 1 year Contact Center Authority Experience.
• Association relations experience.

Responsibilities

• Contact Focuses help clients with movement concerns, manage discounts, handle flight recuperation, lead quality affirmation checks, and the sky is the limit from there.
• Leads and deals with the exhibition of cutting edge workers taking care of reservations, mileage additions, requests, staff administration, or client relations to accomplish key call place execution goals.
• Leads and oversees bleeding edge specialists to accomplish execution targets through call observing, instructing, preparing, acknowledgment, and fitting execution improvement measures including disciplinary activities.
• Create and execute plans and procedures that help the corporate and divisional Go ahead Plans.
• Manages organization and division arrangements, and performs managerial/functional obligations as expected by work capabilities.
• This isn't a deals position.

Skills

Leadership

Communication

Analytical

Team management

Adaptability

US work authorization

Education

Bachelor Degree

Tools

Microsoft Office

Job description

United Airlines in Chicago seeks a Contact Center Supervisor to oversee teams, optimize call center performance, and ensure customer satisfaction. The role carries an hourly wage of $20 and requires a bachelor degree.

The candidate should lead by example, manage scheduling and staff performance, and coordinate with internal departments to meet service goals. Strong communication and organizational skills are essential.