Part-Time Universal Banker: Grow Sales & Service

Citigroup Inc.; Washington (District of Columbia); On-site; USD 48,000 - 62,000; Part time

Job summary

Citigroup Inc. is seeking an entry-level Universal Banker to support the customer service team in executing sales, products and services for individual consumers. The role aims to foster customer relationships, build loyalty and help grow sales within branch operations.

Responsibilities include assisting with account openings, handling service issues, processing transactions and leveraging opportunities with segment partners, while adhering to regulatory and risk controls.

Qualifications

• 1-3 years of relevant experience.
• Previous retail banking or similar experience required.
• Clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customer.
• Provide service delivery to internal/external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively.
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Job description

Citigroup Inc. is seeking an entry-level Universal Banker to support the customer service team in executing sales, products and services for individual consumers. The role aims to foster customer relationships, build loyalty and help grow sales within branch operations.

Responsibilities include assisting with account openings, handling service issues, processing transactions and leveraging opportunities with segment partners, while adhering to regulatory and risk controls.