Entry Level Account Manager - Louisville, KY

Genesis-Global-Group; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, seeks an entry-level Account Manager to manage a large client base and serve as a liaison between management and customers to resolve issues. The role emphasizes growth, client education, and retention across the U.S.

Ideal candidates have 1–3 years in customer service, strong communication, and proficiency in MS Office. Willingness to travel within territory and nationwide is required.

Qualifications

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions

Responsibilities

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Skills

Customer service

Communication

Organizational skills

MS Office

Lab testing knowledge

Education

Medical Assistant certification

Associate Degree

BA/BS preferred

Tools

MS Office Suite

Job description

Job Summary

Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

Essential Functions

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Job Qualifications

General Knowledge, Skills, and Abilities (KSA's) required

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions

• Knowledge of laboratory testing and competing products.

• Must be able to travel within the coverage area and occasionally nationwide

Physical Demands

• Use hands to handle, control, or feel objects, tools, or controls
• Ability to sit, stand and walk
• Ability to drive motor vehicle

Workplace Conditions

• Requires frequent traveling by motor vehicle
• May be exposed to various workplace environments when meeting with customers

Education and Certifications

• Medical Assistant certification or Associate Degree, BA/BS preferred.

Visit us at https://www.mdlab.com/

Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.