Entry Level Account Manager - Houston, TX

MDL Career Site; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company Car

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Vacation

Paid Holidays

Identity Theft Protection

Job summary

Medical Diagnostic Laboratories seeks an entry-level Account Manager to grow a large client base of MDL customers and act as a liaison between management and clients to resolve issues.

Ideal candidates have Medical Assistant certification or BA/BS, 1–3 years of customer service experience, and strong communication skills. Spanish bilingual is a plus; willingness to travel nationwide. Competitive salary and benefits package offered.

Qualifications

• 1–3 years of customer service experience.
• Bilingual in Spanish is a plus.
• Excellent written and verbal communication.
• Willingness to travel within the coverage area and nationwide.

Responsibilities

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Skills

Customer service

Multi-tasking

Communication

Spanish (bilingual)

Education

Medical Assistant certification or Associate Degree

BA/BS preferred

Tools

MS Office

Excel

Email

Internet

Job description

Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

Essential Functions

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Job Qualifications

General Knowledge, Skills, and Abilities (KSA’s) required

• Bilingual in Spanish is a plus
• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e‑mail and internet functions
• Knowledge of laboratory testing and competing products.
• Must be able to travel within the coverage area and occasionally nationwide

Physical Demands

• Use hands to handle, control, or feel objects, tools, or controls
• Ability to sit, stand and walk
• Ability to drive motor vehicle

Workplace Conditions

• Requires frequent traveling by motor vehicle
• May be exposed to various workplace environments when meeting with customers

Education and Certifications

• Medical Assistant certification or Associate Degree, BA/BS preferred.
  

We Offer

• Competitive Salary
• Company Car
• Medical, Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Dependent Care Flex Spending Account
• Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
• Identity Theft Protection
• 401(k) Plan
• Paid Vacation & Holiday
• Business Professional Environment

Visit us at http://www.mdlab.com.

Medical Diagnostic Laboratories, LLC is an equal opportunity employer.