Entry Level Account Manager - Phoenix, AZ

Genesis-Global-Group; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Company Car

Medical, Dental & Vision Insurance

Short and Long Term Disability

Life Insurance

Dependent Care FSA

Voluntary Policies

Identity Theft Protection

401(k) Plan

Paid Vacation & Holiday

Business Professional Environment

Job summary

MDL, a member of Genesis Global Group, seeks an Entry Level Account Manager to maintain a large client base and liaise between management and customers. The role emphasizes growing revenues, establishing client relations, and educating clients on test offerings.

Ideal candidates have customer service experience, strong communication, and willingness to travel across the U.S. The company offers a comprehensive benefits package and a professional work environment.

Qualifications

• 1-3 years of customer service experience.
• Strong multi-tasking and organizational skills.
• Willingness to travel within the coverage area and nationwide.

Responsibilities

• Grow client base revenues by presenting new test information and seeking new sources of revenue from existing clients.
• Establish positive long-term client relations.
• Educate and train clients, research problems and coordinate solutions between the laboratory and client.
• Collaborate with Senior Sales Executive and Regional Manager on client concerns and retention strategies.
• Monitor and report client satisfaction; recommend corrective actions.
• Maintain knowledge of competitors in the assigned territory.

Skills

Customer service

Communication skills

MS Office

Travel capability

Education

Medical Assistant certification or Associate Degree

Tools

MS Office

Job description

Job Summary: Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

Essential Functions:

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Job Qualifications:

GeneralKnowledge,Skills, andAbilities (KSA’s) required

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions
• Knowledge of laboratory testing and competing products.
• Must be able to travel within the coverage area and occasionally nationwide

Physical Demands:

Physical, Mental and Workplace Environment Conditions

• Use hands to handle, control, or feel objects, tools, or controls
• Ability to sit, stand and walk
• Ability to drive motor vehicle

Workplace Conditions: Workplace Environment Conditions

• Requires frequent traveling by motor vehicle
• May be exposed to various workplace environments when meeting with customers

Education and Certifications:

• Medical Assistant certification or Associate Degree, BA/BS preferred.

We Offer:

• Competitive Salary
• Company Car
• Medical, Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Dependent Care Flex Spending Account
• Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
• Identity Theft Protection
• 401(k) Plan
• Paid Vacation & Holiday
• Business Professional Environment

Visit us at https://www.mdlab.com/

Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.