Entry Level Account Manager - Detroit, MI

Genesis Hospitality; Detroit (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Company Car

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Time Off

Job summary

Genesis Global Group’s Medical Diagnostic Laboratories (MDL) seeks an Entry Level Account Manager to maintain a large client base, liaise between management and customers, and resolve issues. You will grow revenues, educate clients, and coordinate solutions between lab and client, while supporting retention strategies and competitive awareness.

The role requires 1–3 years in customer service, strong communication, and willingness to travel within the coverage area and nationwide.

Qualifications

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Must demonstrate sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, e-mail and internet functions.

Responsibilities

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients.
• Establish positive long-term client relations.
• Educate and train clients, research problems and coordinate solutions between the laboratory and client.
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies.
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required.
• Maintain knowledge of competitors and their presence in assigned territory.

Skills

Customer service

Excellent communication

MS Office

Travel able

Education

Medical Assistant certification

Associate Degree

Tools

MS Office Suite

Job description

Job Summary:

Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

Essential Functions:

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Job Qualifications: General Knowledge, Skills, and Abilities (KSA’s) required

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions

• Knowledge of laboratory testing and competing products.

• Must be able to travel within the coverage area and occasionally nationwide

Physical Demands: Physical, Mental and Workplace Environment Conditions

• Use hands to handle, control, or feel objects, tools, or controls
• Ability to sit, stand and walk
• Ability to drive motor vehicle

Workplace Conditions: Workplace Environment Conditions

• Requires frequent traveling by motor vehicle
• May be exposed to various workplace environments when meeting with customers

Education and Certifications:

• Medical Assistant certification or Associate Degree, BA/BS preferred.

We Offer:

• Salary & Uncapped Incentive Payout Plan
• Company Car
• Medical, Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Dependent Care Flex Spending Account
• Paid Vacation, Sick, and Holidays
• 401(k) Plan

Visit us at https://www.mdlab.com/

Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.