Entry Level Account Manager - Chicago, IL

Genesis-Global-Group; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

401(k) Plan

Paid Vacation & Holiday

Life Insurance

Job summary

Medical Diagnostic Laboratories (MDL), part of Genesis Global Group, seeks an Entry Level Account Manager to manage a large client base, liaise between management and customers, and resolve issues. The role emphasizes growth, client education, and collaboration with senior sales leadership to optimize client retention.

MDL is CLIA-certified and operates across multiple sites with a focus on infectious diseases and molecular testing. Travel within the U.S. is required.

Qualifications

• 1-3 years of customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Must demonstrate sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, e-mail and internet functions.
• Knowledge of laboratory testing and competing products.
• Must be able to travel within the coverage area and occasionally nationwide.

Responsibilities

• Grow client base revenues by presenting new test information and upselling.
• Establish positive long-term client relations.
• Educate and train clients, coordinate solutions between the laboratory and client.
• Work with Senior Sales Executive and Regional Manager on retention strategies.
• Monitor, evaluate, and report client satisfaction; recommend corrective action.
• Maintain knowledge of competitors and their presence in the territory.

Skills

Customer service

Communication

Multitasking

Organization

Detail orientation

Travel willingness

Education

Medical Assistant certification

Associate degree

BA/BS preferred

Tools

MS Office

Excel

Email

Internet

Job description

Job Summary:

Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

Essential Functions:

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Job Qualifications

General Knowledge, Skills, and Abilities (KSA’s) required

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions

• Knowledge of laboratory testing and competing products.

• Must be able to travel within the coverage area and occasionally nationwide

Physical Demands:

Physical, Mental and Workplace Environment Conditions

• Use hands to handle, control, or feel objects, tools, or controls
• Ability to sit, stand and walk
• Ability to drive motor vehicle

Workplace Conditions: Workplace Environment Conditions

• Requires frequent traveling by motor vehicle
• May be exposed to various workplace environments when meeting with customers

Education and Certifications:

• Medical Assistant certification or Associate Degree, BA/BS preferred.

We Offer:

• Competitive Salary
• Medical, Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Dependent Care Flex Spending Account
• Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
• Identity Theft Protection
• 401(k) Plan
• Paid Vacation & Holiday
• Business Professional Environment

Visit us at https://www.mdlab.com/

Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.