Entry Field Service Technician: Mechanical & Electrical

Randstad USA; Charlotte (NC); On-site; USD 45,000 - 50,000; Full time

Job summary

Randstad USA is seeking a Senior Technical Support Coordinator in Charlotte, NC to lead equipment troubleshooting and field service dispatch. The role requires hands-on experience with mechanical, electrical, hydraulic, and control systems, reading schematics, and mentoring technicians.

The position offers first shift hours (8 AM–5 PM), salary range $45,000-$50,000 per year, and opportunities to coordinate parts, warranty claims, and technical documentation.

Qualifications

• service technician (1 year of experience is required)
• hydraulic
• electric (1 year of experience is required)

Responsibilities

• Serve as primary contact for customer equipment support via phone, email, and digital channels.
• Remotely troubleshoot mechanical, electrical, hydraulic, and control systems using technical drawings and schematics.
• Evaluate issues to determine remote resolution steps versus on-site service requirements.
• Assist customers with machine operation, maintenance, repairs, upgrades, accessories, and warranty inquiries.
• Evaluate incoming service requests, prioritize calls, and schedule/dispatch field service technicians based on skill set, urgency, and geography.
• Provide technicians with comprehensive job details, technical findings, and site information prior to dispatch.
• Monitor open service requests through completion while minimizing unnecessary travel through effective remote support.
• Coordinate with internal departments regarding parts, warranty coverage, and technical documentation.
• Senior Technical Escalation & Mentorship: Serve as the escalation point for complex diagnostic challenges for both customers and field technicians.
• Coach and mentor service team members to expand internal technical capabilities.

Skills

service technician

hydraulic

electric

Education

High School

Job description

Randstad USA is seeking a Senior Technical Support Coordinator in Charlotte, NC to lead equipment troubleshooting and field service dispatch. The role requires hands-on experience with mechanical, electrical, hydraulic, and control systems, reading schematics, and mentoring technicians.

The position offers first shift hours (8 AM–5 PM), salary range $45,000-$50,000 per year, and opportunities to coordinate parts, warranty claims, and technical documentation.