Entry Banking Sales & Service Specialist

Citigroup Inc.; Dana Point (CA); On-site; USD 48,000 - 62,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off

Job summary

Citigroup Inc. in California seeks a Universal Banker to support sales, products and services within the customer service team.

This entry-level role focuses on fostering customer relationships, increasing loyalty, and helping drive sales for individual consumer clients. You will assist with basic account openings, resolve service issues, and execute transactions while adhering to bank policies and controls.

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Years of experience

Retail banking experience

Communication skills

Education

High School diploma

Job description

Citigroup Inc. in California seeks a Universal Banker to support sales, products and services within the customer service team.

This entry-level role focuses on fostering customer relationships, increasing loyalty, and helping drive sales for individual consumer clients. You will assist with basic account openings, resolve service issues, and execute transactions while adhering to bank policies and controls.