Entry Auto Finance Rep

TEKsystems; Alpharetta (GA); On-site; USD 26,000 - 30,000; Full time

Job summary

TEKsystems is seeking a Customer Service Representative - Auto Finance for an onsite role in Alpharetta, GA. The position handles inbound and outbound calls, supports customers and dealerships, and ensures accurate account documentation in a fast-paced environment.

Training is provided with long-term career advancement opportunities. Schedule includes Monday–Friday with potential Saturdays and overtime. Bilingual English/Spanish candidates are encouraged to apply.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Customer service experience required.
• Call center experience strongly preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound and outbound customer calls in a high-volume call center environment.
• Assist customers and dealers with account inquiries, payment questions, and status updates.
• Research and resolve customer concerns using available systems and resources.
• Clearly explain processes, policies, and account information.
• Complete accurate data entry and account documentation.
• Upload, organize, and route documents for processing and notarization.
• Protect confidential customer and financial information.
• Maintain compliance with company policies and federal/state regulations.
• Meet quality, productivity, and performance goals.
• Multitask effectively by speaking with customers while navigating multiple computer systems.

Skills

Customer service

Call center

Bilingual English/Spanish

Multitasking

Attention to detail

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

MS Office

Job description

Customer Service Representative - Auto Finance

Onsite | Alpharetta, GA| Contract-to-Hire

$19.50-$21.50/hr

Looking to build a career with a company that values growth, stability, and career development? Join a leading auto finance organization supporting customers with funding, collections, and account servicing needs. This is a fast-paced, customer-focused environment where reliable, motivated individuals can develop valuable financial services experience and grow within the organization.

Training is provided, and long-term career advancement opportunities are available.

Position Overview

As a Customer Service Representative, you'll support customers and dealerships by handling inbound and outbound calls, resolving account inquiries, processing documentation, and ensuring an exceptional customer experience. Success in this role requires strong communication skills, attention to detail, professionalism, and a commitment to attendance and punctuality.

Representatives may support one of the following business areas:

• Funding
• Collections
• Account Support / Customer Service

What You'll Do

• Handle inbound and outbound customer calls in a high-volume call center environment
• Assist customers and dealers with account inquiries, payment questions, and status updates
• Research and resolve customer concerns using available systems and resources
• Clearly explain processes, policies, and account information
• Complete accurate data entry and account documentation
• Upload, organize, and route documents for processing and notarization
• Protect confidential customer and financial information
• Maintain compliance with company policies and federal/state regulations
• Meet quality, productivity, and performance goals
• Multitask effectively by speaking with customers while navigating multiple computer systems

Schedule & Work Environment

Work Schedule

• Monday-Friday
• Shifts scheduled between 8:00 AM and 9:00 PM
• Some Saturdays required based on business needs
• Overtime available as needed
• Flexibility required, as schedules may change

Work Environment

• Fully onsite, 5 days per week
• Large professional call center environment
• Team-based structure with dedicated Supervisors and Managers
• Music played throughout the office
• Snack and beverage stations available
• Strong emphasis on attendance, punctuality, and commitment

Who We're Looking For

• High School Diploma or GED required
• Bachelor's Degree preferred
• Customer service experience required
• Call center experience strongly preferred
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Proficiency with Microsoft Office (Word, Excel, Teams)
• Ability to multitask while talking and typing simultaneously
• Strong organizational skills and attention to detail
• Ability to work under pressure and adapt to changing priorities
• Dependable, punctual, and committed to consistent attendance
• Bilingual English/Spanish candidates encouraged to apply

Pay Rate

• $19.50/hr - Non-Degree
• $20.00/hr - Bilingual (English/Spanish), Non-Degree
• $21.00/hr - Bachelor's Degree
• $21.50/hr - Bachelor's Degree + Bilingual (English/Spanish)

Why You'll Love This Opportunity

• Career growth with a recognized auto finance organization
• Strong promote-from-within culture
• Comprehensive month-long training program
• Gain experience in finance, collections, funding, and customer account servicing
• Stable team environment with ongoing development opportunities
• Make a direct impact helping customers manage their accounts and financing needs

Job Type & Location

This is a Contract to Hire position based out of Alpharetta, GA.

Pay and Benefits

The pay range for this position is $19.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alpharetta,GA.

Application Deadline

This position is anticipated to close on Oct 7, 2026.

About TEKsystems

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.