Entra ID Lead

Programmers.io; Milpitas (CA); On-site; USD 140,000 - 170,000; Full time

Job summary

Programmers.io is seeking a Technical Lead to direct IAM services, including AD, Entra ID, PingFederate, CyberArk PAM, and PKI, ensuring high availability and secure delivery. You will mentor engineers, coordinate changes, and drive RCA for major incidents.

You will partner with clients and internal teams to resolve complex IAM challenges, manage SLAs, and uphold governance and audit requirements while guiding a capable delivery staff.

Qualifications

• Proven experience leading IAM operations and delivering services.
• Strong understanding of IAM tooling and security best practices.
• Excellent communication with clients and cross-functional teams.

Responsibilities

• Lead the day-to-day IAM operations and support activities across AD, Entra ID, PingFederate, CyberArk PAM, and PKI.
• Act as the primary technical interface between the client and the delivery team.
• Provide technical leadership for incident, problem and change management activities.
• Review and coordinate IAM-related changes.
• Drive root cause analysis (RCA) for critical incidents and recurring issues.
• Ensure compliance with security, audit, and governance requirements.
• Mentor and guide L2/L3 engineers and support knowledge transfer activities.
• Track service delivery metrics, SLA compliance, and operational performance.
• Coordinate with client stakeholders, vendors, and internal teams to resolve complex issues

Skills

IAM leadership

Stakeholder management

Incident management

Tools

Active Directory

Microsoft Entra ID

PingFederate

CyberArk PAM

PKI

Job description

Technical Lead will be responsible for leading the delivery and operational management of Identity and Access Management (IAM) services, including Active Directory, Microsoft Entra ID, PingFederate, CyberArk PAM and PKI.

Key Responsibilities

• Lead the day-to-day IAM operations and support activities across AD, Entra ID, PingFederate, CyberArk PAM, and PKI.
• Act as the primary technical interface between the client and the delivery team.
• Provide technical leadership for incident, problem and change management activities.
• Review and coordinate IAM-related changes.
• Drive root cause analysis (RCA) for critical incidents and recurring issues.
• Ensure compliance with security, audit, and governance requirements.
• Mentor and guide L2/L3 engineers and support knowledge transfer activities.
• Track service delivery metrics, SLA compliance, and operational performance
• Coordinate with client stakeholders, vendors, and internal teams to resolve complex issues

Mandatory Skills

• Understanding and Experience with different type of IAM tools such as Active Directory, Entra, CyberArk, Ping
• Knowledge of PKI, certificates, and identity security best practices.
• Strong stakeholder management and client-facing communication skills.
• Experience leading support teams in a managed services environment

Preferred Skills

• Experience supporting hybrid identity environments.
• Understanding of ITIL processes and service management frameworks
• Strong leadership and team management skills
• Excellent verbal and written communication
• Strong analytical and problem-solving abilities