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Position Summary:
We are seeking a skilled Active Directory & Entra ID Engineer (L2) to support and maintain enterprise Identity and Access Management (IAM) services. The role involves managing day-to-day operations of Active Directory and Microsoft Entra ID (Azure AD) environments, ensuring availability, security, and compliance. The ideal candidate will have strong hands-on experience in AD and Entra ID administration, troubleshooting complex identity issues, and implementing automation, while working independently and collaborating closely with cross-functional engineering and IAM teams.
Your Role Responsibilities and Duties:
Active Directory Administration:
- Administer, manage, and support Domain Controllers across multiple domains and forests
- Perform promotion and demotion of domain controllers as required
- Manage forest-level administration, domain and forest trusts, and functional levels
- Configure and maintain Active Directory Sites and Services for optimized replication and authentication
- Design, implement, and manage Group Policies (GPOs) across enterprise environments
- Perform regular AD health checks, database maintenance, and replication remediations
- Manage SYSVOL, Global Catalog servers, FSMO roles, and Windows Time Services
- Implement and maintain AD backup and recovery strategies
- Build, configure, and troubleshoot Windows domain controllers (physical and virtual)
- Ensure vulnerability management and patch compliance for AD infrastructure
- Install and configure monitoring agents and support tools on domain controllers
- Manage Certificate Services and provide advanced support for PKI environments
- Administer user, group, and service accounts in Active Directory
- Manage roaming profiles, folder redirection, and cloud storage access controls
- Willingness to work in a 24x7 support environment
- Build, configure, and manage Entra Connect / Entra Sync servers
- Manage synchronization rules and resolve sync issues between AD and Entra ID
- Administer Azure roles, Administrative Units, and RBAC in Entra ID
- Manage Entra ID Application Registrations (OIDC and SAML-based)
- Design and implement Conditional Access Policies for secure access management
- Manage custom domains, service principals, privileged accounts, and dynamic groups
- Provide advanced support for Privileged Identity Management (PIM)
- Collaborate with IAM teams to integrate OKTA or other IAM tools
Operational Excellence & Support:
- Act as the first point of escalation for identity-related incidents and service requests
- Troubleshoot AD/Entra authentication, connectivity, and access issues
- Follow incident, problem, and change management processes
- Document issues, root causes, and resolutions in ticketing systems
- Develop and maintain standard operating procedures (SOPs)
- Participate in on-call rotations and after-hours support
- Escalate complex issues to SMEs with appropriate diagnostics
Automation, Reporting & Documentation:
- Use PowerShell and scripting tools for automation and reporting
- Maintain system configurations, health reports, and service dashboards
- Assist in developing automation scripts for account and environment management
- Ensure technical documentation and knowledge base articles are accurate and up to date.
Required Skills and Qualifications:
- 6-8 years of hands-on experience in Active Directory and Entra ID administration
- Strong understanding of Windows Server OS, DNS, PKI, and authentication concepts
- Hands-on experience with PowerShell scripting for identity and server management
- Good understanding of networking fundamentals and cloud identity concepts
- Familiarity with IAM tools such as OKTA, Ping, or similar (preferred)
- Excellent troubleshooting, communication, and documentation skills
- Ability to work independently and collaborate effectively in a team environment
Preferred Qualifications
- Engineering Graduate or equivalent qualification
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Microsoft Certified: Identity and Access Administrator (SC-300)
- ITIL Foundation Certification (preferred)
What we Offer:
- Opportunity to work in large-scale enterprise IAM environments
- Exposure to hybrid identity and cloud security architectures
- Hands-on experience with automation and modern identity platforms
- Collaborative and professional engineering culture
- Competitive compensation aligned with market standards.