Entitlements Clerk-ED534502

Institute for Community Living Inc. (ICL); New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

The Institute for Community Living Inc. (ICL) is seeking an Entitlements Clerk to support Entitlement Services in performing general office clerical tasks, including filing, copying, faxing, light typing, and data handling with Outlook, Word, and Excel for residents.

The role includes maintaining entitlement files, organizing records, processing MTA half-fare applications with notary coordination, scheduling monthly resident appointments, and ensuring accurate packaging and mailing of documents,

Qualifications

• High School diploma or GED with at least 2 years of relevant experience.
• Strong time management and organizational skills are essential.
• Excellent customer service and ability to work with diverse residents.

Responsibilities

• Maintain entitlement files and organize them chronologically and alphabetically.
• Create entitlement charts for residents and manage filing systems.
• Process MTA half-fare applications and coordinate notary services.
• Prepare and mail completed packages and distribute issued cards.
• Handle mail processing, scanning, copying, and basic office tasks.

Skills

Time management

Organizational skills

Customer service

Computer literacy

Office equipment operation

Education

High school diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

JOB SUMMARY:

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

ESSENTIAL JOB FUNCTIONS:

• Maintain Entitlement Files:
• Create Entitlements charts for ICL residents.
• Organize files in chronological / alphabetical order.
• Maintain existing filing system
• MTA Half-Fare Metro Cards Procedure:
• Collect data and complete the MTA half-fare applications
• Manage monthly appointments with ICL residents to complete application and make a picture ID
• Process MTA application by arranging for the notary seal
• Prepare the package of completed applications for submission to MTAHand deliver completed packages to MTA.
• Copy and distribute received MTA half-fare metro cards
• Sort AMALGAMATED BANK’S consumers’ individual statements and distribute them to
• Entitlements Specialists/Coordinators
• Support Entitlements Technical Assistance with Archiving procedure
• Sort and forward incoming mail. Process mail for discharged consumers
• Prepare and send outgoing mail
• Coping, scanning, faxing documents as needed
• Additional related duties as may be assigned

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.
• Ability to use common office equipment, such as photocopier and fax machine.
• Knowledge of computer programs and e-mail system
• Time management and organizational skills
• Highly organized and detail-oriented
• Positive attitude and excellent customer service skills

QUALIFICATIONS AND EXPERIENCE:

High School diploma/G.E.D. plus 2 years of relevant experience.