Entertainment Supervisor

Carowinds; Marvin (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Carowinds is seeking an Entertainment Supervisor to oversee daily operations of the park's entertainment teams, ensuring safety, guest satisfaction, and seamless event execution across locations. You will lead staff, manage scheduling, and coordinate with cross-functional teams to deliver memorable experiences.

The role emphasizes strong communication, team leadership, and a proactive approach to safety and guest service in a dynamic park environment.

Qualifications

• Experience supervising or leading teams in a fast-paced guest-facing environment.
• Ability to train, schedule, and evaluate staff appropriately.
• Strong communication and problem-solving abilities.

Responsibilities

• Supervise daily operations within the Entertainment department.
• Open/close locations and ensure cleanliness in guest areas and backstage.
• Promote teamwork and create a safe, positive work environment for all.
• Monitor and report associate timekeeping and adherence to park policies.
• Maintain associate schedules in UKG.
• Ensure all program elements are safe, operating, and clean.
• Provide excellent customer service for guests.
• Support teams daily to deliver superior guest entertainment experiences.
• Resolve guest and associate concerns following proper protocols.
• Communicate with other Entertainment teams efficiently and respectfully.
• Build and maintain relationships with park departments and partners.
• Coordinate logistics for special events and activations in the park.

Skills

Team leadership

Guest service

Communication skills

Safety awareness

Job description

Our team of Entertainment Supervisors work with performers, associates, and guests to ensure safety for all as well as creating memorable entertainment and event experiences parkwide. This role supervises associates in the park daily, assists with training, scheduling, evaluating, disciplining, and supporting teams on location. As an Entertainment Supervisor, you will work to ensure departmental goals and objectives are communicated and implemented by personnel under your supervision. Positions vary on parkwide Entertainment operations and programming ranging from working with the Character Program, Special Event/Festival programming, Technical/Production team, Costumes/Cosmetology team, or even in a Stage Management capacity with the Shows team. As a Supervisor, your ability to lead a team, communication skills, positive attitude, and attention to detail assist us in delivering an excellent guest entertainment experience daily.

Responsibilities

• Entertainment Supervisor daily assigned duties may vary depending on location/program assignment & may include tasks such as:
• Supervising daily operations within the Entertainment department
• Opening/closing locations ensuring cleanliness in guest facing areas as well as backstage areas
• Promotes teamwork and creates a positive & safe work environment for all
• Monitor & report associate timekeeping ensuring all park policies are followed daily
• Maintain associate schedules in UKG
• Ensure all program elements are safe, properly operating, & clean
• Provide excellent customer service for our guests
• Supporting our teams daily to produce superior guest entertainment experiences
• Resolves guest and associate concerns following proper protocols and procedures
• Communicate with various teams within the Entertainment department efficiently & respectfully
• Establishes & maintains good working relationships with other park departments and partners
• Coordinate and carry out logistics for special events & activations in park as assigned
• Accurately completes necessary daily paperwork including reports, files, and venue checklists
• Follows and enforces all park & department policies and procedures
• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks
• Other duties as assigned

Qualifications

• You!
• Positive attitude and readiness to bring the FUN by making our entertainment programming come to life.
• Ability to pass a background check.
• Maneuverability and mobility to move from location to location within the park daily.
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays