Entertainment Operations Analytics Lead

Carnival Cruise Line; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Benefits

401(k) plan

Paid Time Off

Sick Time

Employee discounts

Tuition reimbursement

Job summary

Carnival Cruise Line in Miami is seeking an Entertainment Operations Analyst to monitor guest satisfaction metrics, manage reconciliation reports, and collaborate with Finance to track and adjust operational budgets.

You will utilize Qualtrics, Essbase, Power BI, Tableau, and recruiting software to analyze data, identify trends, and facilitate informed decision-making across Entertainment Departments.

Qualifications

• Bachelor's degree in Statistics, Finance, Business, Computer Science, or related field.
• Expert Excel knowledge and skills required.
• Experience with Tableau, Power BI, Qualtrics preferred.

Responsibilities

• Budget Management: Collaborate with Finance to submit annual budget plans and create ad-hoc reports and dashboards.
• Guest Satisfaction Reporting: Track and report monthly, YOY, and YTD guest satisfaction and NPS; manage survey dashboards.
• Entertainment Revenue Analyze: Review monthly and YTD results to identify trends and forecast.
• Entertainment Department Reconciliation: Collect, consolidate, and submit reports to Finance each month.
• Operational Expense Monitoring: Inform Finance of unexpected changes and adjust forecasts.
• Guest Demographics Database: Maintain and update guest demographic data.
• Recruiting and KPI Tracking: Download data from ROSE recruiting systems and monitor conversion rates.

Skills

Qualtrics

Power BI

Tableau

SQL

Excel

Data analysis

Finance reporting

Education

Bachelor's degree

Tools

Essbase

Tableau

Power BI

Qualtrics

Job description

Carnival Cruise Line in Miami is seeking an Entertainment Operations Analyst to monitor guest satisfaction metrics, manage reconciliation reports, and collaborate with Finance to track and adjust operational budgets.

You will utilize Qualtrics, Essbase, Power BI, Tableau, and recruiting software to analyze data, identify trends, and facilitate informed decision-making across Entertainment Departments.