Analyst, Entertainment Operations

Carnival Cruise Line; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Benefits

401(k) plan

Paid Time Off

Sick Time

Employee discounts

Tuition reimbursement

Job summary

Carnival Cruise Line in Miami is seeking an Entertainment Operations Analyst to monitor guest satisfaction metrics, manage reconciliation reports, and collaborate with Finance to track and adjust operational budgets.

You will utilize Qualtrics, Essbase, Power BI, Tableau, and recruiting software to analyze data, identify trends, and facilitate informed decision-making across Entertainment Departments.

Qualifications

• Bachelor's degree in Statistics, Finance, Business, Computer Science, or related field.
• Expert Excel knowledge and skills required.
• Experience with Tableau, Power BI, Qualtrics preferred.

Responsibilities

• Budget Management: Collaborate with Finance to submit annual budget plans and create ad-hoc reports and dashboards.
• Guest Satisfaction Reporting: Track and report monthly, YOY, and YTD guest satisfaction and NPS; manage survey dashboards.
• Entertainment Revenue Analyze: Review monthly and YTD results to identify trends and forecast.
• Entertainment Department Reconciliation: Collect, consolidate, and submit reports to Finance each month.
• Operational Expense Monitoring: Inform Finance of unexpected changes and adjust forecasts.
• Guest Demographics Database: Maintain and update guest demographic data.
• Recruiting and KPI Tracking: Download data from ROSE recruiting systems and monitor conversion rates.

Skills

Qualtrics

Power BI

Tableau

SQL

Excel

Data analysis

Finance reporting

Education

Bachelor's degree

Tools

Essbase

Tableau

Power BI

Qualtrics

Job description

As an Entertainment Operations Analyst you will be responsible for monitoring and reporting on guest satisfaction metrics, managing reconciliation reports for Entertainment Departments, and collaborating with Finance to track and adjust operational budgets. This role involves utilizing various tools, including Qualtrics, Essbase, Power BI, Tableau, and recruiting software, to analyze data, identify trends, and facilitate informed decision-making.

Responsibilities

• Budget Management: Collaborate with Finance and the Entertainment Leadership team to submit annual budget plans based on previous years' actuals, considering trends, and incorporating assumptions and operational changes. Collaborate with IT and the Entertainment Leadership team to create ad-hoc reports and create operational dashboards to provide insight to spending trends. Utilize Essbase, Power BI, Tableau, and other financial software to track adherence to operational budget. Provide regular updates on budget performance, identifying areas for improvement or cost-saving opportunities.
• Guest Satisfaction Reporting: Track and report monthly, Year-Over-Year (YOY), and Year-to-Date (YTD) Guest Satisfaction and Net Promoter scores using Qualtrics. Maintain the Qualtrics Entertainment survey comment word model and create dashboards to assist the Entertainment Leadership team in reviewing guest feedback. Identify root causes of negative feedback, including unforeseen operational changes, demographics, itinerary adjustments, and emerging trends.
• Entertainment Revenue Analyze: Working with the Manger of Entertainment Revenue, review monthly and year-to-date results of department revenue streams to identify trends, areas for improvement, and to achieve forecast.
• Entertainment Department Reconciliation: Collect reconciliation reports from all Entertainment Departments monthly. Consolidate and submit reports to the Finance department, ensuring accuracy and completeness.
• Operational Expense Monitoring: Inform the Finance Department of any unexpected changes in operational expenses promptly. Collaborate with Finance to adjust operational expenses forecast based on real-time data.
• Guest Demographics Database: Maintain a database of guest demographics, updating it throughout the year to reflect changes that may impact operations. Collaborate with relevant teams to ensure accurate and up-to-date demographic information.
• Recruiting and KPI Tracking: Download data from ROSE recruiting systems to track conversion rates of applicants and leads coming from social media to assist the Director of Entertainment Talent in developing our recruiting strategy.
• Performs other duties as assigned

Requirements

• Bachelor's Degree in Statistics, Finance, Business, Computer Science, or related field
• Expert Excel knowledge and skills required.
• Experience with Tableau, Power BI, Qualtrics preferred.
• SQL, Microsoft Excel, Data Visualization
• Excellent verbal and written skills.
• Knowledgeable in data analysis, data integration, data modeling, and databases.
• Strong organizational and project management skills.
• Ability to apply critical thinking skills in order to understand business issues.
• Able to model data effectively
• 2-3 years of data analytics and financial reporting experience, preferably in the hospitality or entertainment industry.
• This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off:
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits:
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

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