Attractions Attendant

Great Wolf Lodge; Scotrun (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Cross-training

Scholarship fund

Employee discounts

Great Wolf University

Flexible scheduling

Wellness program

Employee Assistance Program

Employee relief fund

Diversity & inclusion

Job summary

Great Wolf Lodge in Scotrun, PA seeks an Attractions Attendant to assist guests across multiple attractions, including the Ropes Course and MagiQuest. You will handle registrations, educate guests on safety and game play, and support daily attraction operations with a focus on guest satisfaction.

Ideal candidates are 16 or older, able to lift 30 lbs, and comfortable at heights. Flexibility in scheduling and a background check are required for this role.

Qualifications

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas.
• Able to lift up to 30 lbs.
• Comfortable at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines.
• Educates guests on game play and wand operation for MagiQuest.
• Maintains the daily operation of the MagiQuest game; documents issues to Retail Manager on Duty.
• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
• Ensure the daily operation of the attraction adheres to operating procedure guidelines.
• Outfits participants with correct safety equipment and ensures proper fit and safety.
• Inspects all safety equipment to ensure proper function.
• Provides outstanding customer service and engages in suggestive selling.
• Performs cash-handling functions and daily reporting.
• Ensures attraction adheres to cleanliness, presentation, and service standards.

Skills

Customer service

Communication

Cash handling

Math skills

Safety awareness

Flexibility

English literacy

Background check

Education

High school education or equivalent

Tools

POS systems

Job description

Pay: $14

At Great Wolf, the Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.

Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years or older.

Join our Pack:

• A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
• Educates guests on game play and wand operation for MagiQuest
• Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty
• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
• Ensure the daily operation of the attraction adheres to operating procedure guidelines
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
• Inspects all safety equipment to ensure proper function
• Ability to assess and assist in possible emergency situations and help scared participants
• Ensures the daily operation adheres to operating procedure guidelines
• Provides outstanding customer service and engages in suggestive selling
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies
• Assists in other retail outlets/attractions as needed

Basic Qualifications & Skills

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas
• Some High School education or equivalent
• Must be comfortable being at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic
• Comfortable working in varying weather conditions

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
• Ability to bend, twist, and stretch
• Ability to work in a loud environment with flashing lights
• Capable of fully extending arms overhead
• Dexterity to pinch/squeeze with force
• Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.