Enterprise Workflow Manager

KATMAI; San Antonio (TX); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Savings Plan

EAP

Vacation & Personal Time

11 Paid Federal Holidays

Leave of Absence

Job summary

KATMAI seeks a skilled Tasker Workflow Specialist to manage and route Air Force tasking across TMT and ETMS2 in a Government 365 environment. The role requires strong governance, training delivery, and cross-functional collaboration with the AFSFC Director of Staff.

The ideal candidate will have a DoD security clearance (or ability to obtain one), advanced MS Office/M365 skills, and proven experience in briefing senior leaders and producing executive-level briefs and documents.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• DoD Secret clearance or ability to obtain one.
• Experience with DoD task management systems (TMT/ETMS2).
• Advanced Microsoft Office and Microsoft 365 proficiency.
• Ability to brief senior leaders and condense technical input.

Responsibilities

• Operate TMT/ETMS2 and MS 365 workflows with ~25 tasks daily and 75+ emails.
• Triage and route 100% of tasks to correct officer within 2 business days.
• Define requirements and governance for new workflows with program leads.
• Deliver weekly leadership briefings on overdue tasks and critical items.
• Create and maintain process documentation, SOPs, and training materials.
• Back up to Information Manager and Administrative/Strategic Support Specialist.

Skills

Power Automate

Power Apps

MS Office 365

Communication skills

End-user training

Education

Bachelor's degree or equivalent

DoD Secret clearance

Tools

Task Management Tool (TMT)

ETMS2

Microsoft 365

Job description

SUMMARY

Run the tasker engine for the Air Force Security Forces Center (AFSFC) Director of Staff. This position registers every action arriving from the Pentagon, Air Force Installation and Mission Support Center (AFIMSC), MAJCOMs, and the AFSFC directorates on the day it lands, triages it, routes it to the correct Action Officer, and tracks it to closure through the Task Management Tool (TMT) and the Government-furnished Microsoft 365 environment. Daily volume averages roughly 25 formal tasks and more than 75 workflow-related emails. Own the routing rule set, daily backlog control, and the weekly leadership briefing on overdue tasks, unresolved legacy items, and critical items of interest. Define requirements with program leads for each new or updated workflow, clear critical stoppages, trains end users, and maintains the license inventory.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Operate GOTS and COTS workflow systems, including the Task Management Tool (TMT) and the Government-furnished Microsoft 365 environment, at an average daily volume of approximately 25 formal tasks and more than 75 workflow-related emails.
• Process, triage, and route 100% of daily tasks to the correct Action Officer within two business days, with no lost or improperly assigned taskers.
• Assign Office of Primary Responsibility and Office of Collateral Responsibility by mission ownership of the directed action and by directorate equity and maintain the routing rule set in the governance documentation.
• Coordinate, consolidate, develop, and maintain all workflow management governance and programmatic documents, including operating instructions and how-to guides, in full compliance with current Air Force guidance and AFSFC program management directives.
• Evaluate project timelines daily and deliver a weekly leadership briefing that identifies overdue tasks, unresolved legacy items, and critical items of interest, requiring no Government rework or correction.
• Define requirements with program leads for each new or updated workflow, covering tasks, staff roles and responsibilities, and a binding completion timeline; deliver the project roadmap and communication plan before execution; and brief AFSFC leadership monthly on implementation progress.
• Collaborate with the AFSFC Director of Staff to implement workflow business rules that measurably improve organizational efficiency, and resolve critical workflow stoppages within one business day.
• Build and deploy automated processes and electronic forms within the Government-furnished Microsoft 365 environment, and report processing-time reduction against the agreed transition baseline.
• Deliver end-user training on Government request and measure its effectiveness against the contract standard of a 90% or higher positive rating.
• Produce a 100% accurate user license inventory and deliver it to the Contracting Officer's Representative within 24 hours of request.
• Contribute workstream metrics, activity narrative, and deliverable schedule to the Monthly Status Report.
• Serve as a fully qualified backup to the Information Manager and the Administrative and Strategic Support Specialist, sustaining full performance thresholds on all critical tasks during any absence, and cross-train on all three contract functional areas on a scheduled basis.
• Build and maintain the continuity library for this workstream, including standard operating procedures, routing rules, how-to guides, and critical contact lists, throughout the period of performance.
• Review all work products for Controlled Unclassified Information prior to dissemination, and safeguard all Government-furnished property and equipment issued for performance.
• Complete and maintain all Government-required training, including Controlled Unclassified Information, cyber awareness, operations security, insider threat, annual security refresher, timekeeping, code of ethics, constructive communications, and ethical leadership.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, Management, Information Systems, Public Administration, or a related field, or an equivalent combination of post-secondary education and directly related professional experience.
• Minimum of three (3) years of experience working at Headquarters Air Force, a MAJCOM, or an equivalent staff agency.
• Comprehensive knowledge and understanding of the relationships between Headquarters Air Force, MAJCOMs, AFIMSC, other DoD agencies, Government agencies, and AFSFC.
• Demonstrated knowledge and ability to conduct complex analysis, studies, and other staff activities and to translate that work into senior leader and executive level briefs, summaries, and briefings.
• Demonstrated experience managing high-headquarters tasker workflow from receipt through triage, Office of Primary Responsibility and Office of Collateral Responsibility assignment, suspense tracking, and closure, in the Task Management Tool (TMT), the Enterprise Task Management Software Solution (ETMS2), or an equivalent DoD task management system.
• Demonstrated experience preparing and quality-controlling staff actions and command correspondence for senior leaders, including staff summary packages, taskers, mission messages, warning and fragmentary orders, operation orders, and formal command responses.
• Demonstrated ability to build and maintain process documentation, operating instructions, and how-to guides for an organization.
• Advanced Microsoft Office and Microsoft 365 proficiency, including demonstrated ability to produce senior-leader briefing products and formal correspondence.
• Active DoD Secret security clearance, or the demonstrated ability to obtain and maintain one (generally, U.S. citizenship required).
• Must obtain and maintain any necessary security access and/or background checks.

DESIRED QUALIFICATIONS & SKILLS

• Willingness and demonstrated ability to cross-train on all three contract functional areas and to serve as a fully qualified backup to the other positions on the contract, with that coverage exercised on a scheduled basis.
• Strong written and verbal communication skills, including the ability to brief senior leaders and to condense technical input into plain language without altering content.
• Experience supporting AFIMSC, MAJCOM, or Air Staff tasker traffic.
• Experience with Air Force Security Forces programs, Integrated Defense, Force Protection, or Antiterrorism mission content.
• Experience building low-code automation with Power Automate, Power Apps, or electronic forms, or driving process improvement with measured before-and-after cycle time.
• Experience delivering end-user training and measuring its effectiveness.

WORK SCHEDULE

Full-time. May be required to work additional hours as needed to complete assignment or project.

TRAVEL

None.

DRIVING REQUIREMENTS

Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 15%.

WORK ENVIRONMENT

Office environment on a military installation, with sustained daily use of a Government-furnished workstation. Occasional movement across a multi-floor facility is required to coordinate in person with Action Officers and AFSFC staff. Contractor personnel identify themselves as Government Contractor personnel in all forms of communication, wear a picture identification badge, and identify their workspace with their name and company affiliation.

PHYSICAL DEMANDS

Position consists of sitting for long periods of time, bending, stooping, crouching, and lifting weights up to 20 pounds. Frequently uses hands/fingers for manipulation of keyboard and mouse. It is Katmai's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Compensation & Benefits

• Pay: $85,000 - $95,000 annually
• Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.

Compliance

We are a VEVRAA Federal Contractor.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color,religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.

Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).