Enterprise Voice AI Support Engineer (Remote)

OpenKrill; United States; Remote; USD 67,000 - 84,000; Full time

Benefits offered by this job

Remote work

Overlap with Pacific Time hours

1099 contractor (full-time)

Job summary

Retell AI is seeking a Technical Success Engineer to join our remote team. You’ll partner with enterprise customers to get voice agents live, debug production issues, and translate learnings into product improvements.

Collaborating with Engineering, Product, and Customer Success, you’ll guide onboarding, design integrations, and support deployments with a focus on reliability, latency, and secure integrations across CRMs and APIs. This is a full-time 1099 contract with Pacific Time overlap.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• 2–8 years in technical roles (Support/Engineering/Forward Deployed/Developer).
• Strong problem-solving and ability to debug distributed systems.
• Experience reading logs and network traces to find root causes; clear written and spoken communication.

Responsibilities

• Lead technical onboarding for enterprise accounts from kickoff to go-live.
• Help customers move from pilot to production with concurrency and rollout plans.
• Build voice agents with customers and design integrations with customer systems.
• Debug live deployments and resolve production issues using logs and traces.
• Collaborate with Engineering, Product, and Customer Success.

Skills

Strong technical problem-solving

Clear communication

Customer-facing

Distributed systems

Education

Bachelor’s degree in Computer Science/Engineering

Tools

REST APIs

Webhooks

Authentication

Logs & traces debugging

Job description

Retell AI is seeking a Technical Success Engineer to join our remote team. You’ll partner with enterprise customers to get voice agents live, debug production issues, and translate learnings into product improvements.

Collaborating with Engineering, Product, and Customer Success, you’ll guide onboarding, design integrations, and support deployments with a focus on reliability, latency, and secure integrations across CRMs and APIs. This is a full-time 1099 contract with Pacific Time overlap.