Enterprise Vendor Performance Leader

Humana; Topeka (KS); Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. is seeking a Program Lead, ECP Performance Management, to oversee a portfolio of enterprise clinical partnerships.

You will drive performance improvements with data-driven insights, develop executive dashboards, and coordinate governance across internal and external stakeholders to ensure value for members and providers. The role emphasizes Stars, HEDIS, and quality outcomes, requiring strategic thinking, analytical rigor, and strong communication with senior leadership.

Qualifications

• 7+ years of experience in healthcare operations, strategy, performance management, consulting, quality improvement, vendor management and/or program management
• 3+ years of experience leading complex cross-functional initiatives
• Experience using data and performance metrics to drive business decisions and improvement initiatives
• Knowledge of Medicare Advantage quality programs, Stars measures, HEDIS performance, and quality improvement methodologies
• Experience evaluating and interpreting quality performance metrics, care gap opportunities, and population health outcomes
• Proven ability to develop executive-level presentations and communicate complex findings to senior leadership
• Experience developing performance scorecards, dashboards, governance processes, or operational reporting frameworks
• Advanced PowerPoint and Excel skills
• Exceptional written and verbal communication skills

Responsibilities

• Lead performance management activities across a portfolio of Enterprise Clinical Partnership programs and vendors
• Develop and maintain program health scorecards, performance dashboards, executive reporting, and business reviews
• Analyze clinical, operational, financial, enrollment, engagement, Stars, HEDIS, and quality performance metrics to identify opportunities and risks
• Partner with internal and external stakeholders to define improvement initiatives, action plans, and measurable outcomes tied to quality and performance objectives
• Facilitate vendor performance reviews, quarterly business reviews (QBRs), and governance meetings
• Identify opportunities for partnerships to improve quality outcomes, care gap closure, preventive care compliance, medication adherence, member experience, and population health performance
• Translate complex performance challenges into structured analyses, actionable recommendations, and operational solutions
• Lead cross-functional initiatives that improve program performance, operational effectiveness, member outcomes, and quality results
• Develop executive-ready presentations, business cases, and strategic recommendations for senior leadership
• Identify trends, emerging risks, and growth opportunities across the ECP portfolio and recommend strategic actions
• Partner with Quality, Clinical Strategy, and Analytics teams to evaluate vendor contributions to enterprise quality goals and Medicare Advantage performance
• Support implementation of new performance management capabilities, tools, processes, and reporting frameworks
• Foster strong relationships with vendors and internal stakeholders to drive accountability, collaboration, and continuous improvement
• Drive consistency and best practices across enterprise clinical partnership performance management activities

Skills

Healthcare operations

Cross-functional leadership

Data-driven decision-making

Executive communication

Performance management

Analytics

Public health outcomes

Presentation delivery

Education

Bachelor's Degree

Master's degree (MBA, Healthcare Administration, Public Health, or related)

Tools

PowerPoint

Excel

Job description

Humana, Inc. is seeking a Program Lead, ECP Performance Management, to oversee a portfolio of enterprise clinical partnerships.

You will drive performance improvements with data-driven insights, develop executive dashboards, and coordinate governance across internal and external stakeholders to ensure value for members and providers. The role emphasizes Stars, HEDIS, and quality outcomes, requiring strategic thinking, analytical rigor, and strong communication with senior leadership.