Enterprise UX Research Leader & Strategy Architect

Cox Automotive Inc.; Atlanta (GA); On-site; USD 149,000 - 248,000; Full time

Job summary

Cox Automotive Inc. seeks a Senior Lead User Researcher to architect enterprise-scale research systems, governance, and strategy.

You will mentor senior researchers, shape long-term capability development across CAI, and influence executive decisions with evidence-driven insights. You will design AI-supported workflows, establish standards for ethics and privacy, lead multi-portfolio programs, and collaborate with product, design, analytics, and engineering to turn user insights into strategic

Qualifications

• Bachelor's degree with 8+ years experience in a related field; alternative combos with master's/PhD also acceptable.
• Mastery across all core user research methods and advanced techniques.
• Demonstrated success shaping research strategy for large enterprises.
• Expertise in multi-source synthesis, longitudinal studies, and enterprise frameworks.
• Excellent communication and persuasion skills at executive levels.
• Deep understanding of CAI's product ecosystems, customer journeys, and industry.
• Experience mentoring and developing Lead and Senior-level researchers.
• Strong business literacy and ability to connect insights to P&L outcomes.
• Proven ability to manage complex cross-functional alignment.
• Expert-level understanding of privacy, compliance, and ethical research constraints.
• Highly skilled in behavioral analytics, experimentation, and complex modeling.
• Use of general purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities.
• Use AI to accelerate discovery, experimentation, development, and recommend improvements throughout the product design process.
• Bachelor's degree required; advanced degree strongly preferred.
• 10+ years applied research experience.

Responsibilities

• Architect enterprise-level research systems, including taxonomies, sampling frameworks, and insight lifecycle management.
• Lead multi-portfolio research programs that inform strategic product investments with evidence-based insights.
• Identify enterprise-wide user problems, patterns, and opportunities across ecosystems.
• Set standards for research quality, ethics, privacy, and governance.
• Develop AI-native research tools, evaluation methods, and automation pipelines.
• Partner with Research Operations on governance, research frameworks, panel strategy, vendor selection, and tooling decisions.
• Lead alignment conversations across product, design, analytics, and engineering.
• Develop internal research curriculum and train research practitioners.
• Review and approve methodologies for high-risk or high-visibility initiatives.
• Build longitudinal insight systems that reveal trends across quarters and years.
• Oversee insight repository architecture, metadata, and organizational discoverability.
• Shape the culture of research excellence across CAI and the mechanisms to measure research quality across the enterprise.

Job description

Cox Automotive Inc. seeks a Senior Lead User Researcher to architect enterprise-scale research systems, governance, and strategy.

You will mentor senior researchers, shape long-term capability development across CAI, and influence executive decisions with evidence-driven insights. You will design AI-supported workflows, establish standards for ethics and privacy, lead multi-portfolio programs, and collaborate with product, design, analytics, and engineering to turn user insights into strategic