Enterprise Telecom - Customer-Facing Program Manager

Insight Global; Dallas (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Insight Global in Dallas/Atlanta is seeking a skilled Customer-Facing Program Manager to drive strategic initiatives and lead complex programs for an Enterprise Telecom account. You will coordinate cross-functional teams, manage budgets and KPIs, and build strong client relationships to grow services.

This role requires 5+ years of technical program management experience and proficiency with Azure DevOps, Jira, and related tools, working across on-site and offshore teams in a fast-paced

Qualifications

• 5+ years leading complex technical programs.
• Experience in client-facing roles managing program delivery and stakeholder relationships.
• Proven track record of managing teams of 5–30 members.
• Strong budget management and tracking of program financials.
• Excellent contractual documentation management skills.
• Proficiency in implementing program management methodologies and best practices.
• Experience with on-shore and off-shore teams.

Responsibilities

• Manage multiple complex programs within the Technical Professional Services practice.
• Implement and maintain program management processes and best practices.
• Lead and coordinate program teams of 5–30 members, including both on shore and off-shore resources.
• Monitor program budgets and track program metrics and KPIs.
• Develop and maintain project plans based on KPI and deliverables.
• Build and maintain strong relationships with stakeholders and facilitate cross functional collaboration.
• Drive business development initiatives through excellent delivery and client relationship management.
• Identify and pursue opportunities for account growth and additional service offerings.
• Ensure consistent client satisfaction and maintain strong client relationships.

Skills

Stakeholder management

Program leadership

Budget management

Azure DevOps

Jira

Asana

Airtable

Education

Bachelor's degree in CS/Engineering/related field

Tools

Microsoft Azure DevOps

Jira

Asana

Airtable

Job description

Insight Global in Dallas/Atlanta is seeking a skilled Customer-Facing Program Manager to drive strategic initiatives and lead complex programs for an Enterprise Telecom account. You will coordinate cross-functional teams, manage budgets and KPIs, and build strong client relationships to grow services.

This role requires 5+ years of technical program management experience and proficiency with Azure DevOps, Jira, and related tools, working across on-site and offshore teams in a fast-paced