Enterprise Telecom Program Lead

SmartChoice; New York (NY); On-site; USD 120,000 - 145,000; Full time

Job summary

SmartChoice is seeking a Program Manager based in New York, NY to lead project delivery and technical teams. Responsibilities include overseeing implementation of enterprise customer onboarding and ensuring projects meet expectations and profitability objectives.

The ideal candidate has over 7 years of experience in telecommunications and strong leadership skills. The role involves direct management of project teams and requires a Bachelor's degree in a related field.

The pay range for this role is $120,000 - $145,000 annually.

Qualifications

• 7+ years of experience in telecommunications, UCaaS, VoIP, or managed services.
• 3+ years of leadership experience managing project or technical teams.
• Valid driver’s license and safe driving record required.

Responsibilities

• Lead project delivery and technical implementation teams.
• Oversee all customer-related projects including new client onboardings.
• Ensure proper staging, configuration, validation, and testing of equipment.
• Ensure clear lifecycle communication and support customer satisfaction.

Skills

Verbal communication

Written communication

Problem-solving

Customer service

Organizational skills

Attention to detail

Education

Bachelor’s degree in Business, Telecommunications, Engineering, or related field

Tools

Microsoft Office Suite

Cable testing devices

Network diagnostic tools

Job description

SmartChoice is seeking a Program Manager based in New York, NY to lead project delivery and technical teams. Responsibilities include overseeing implementation of enterprise customer onboarding and ensuring projects meet expectations and profitability objectives.

The ideal candidate has over 7 years of experience in telecommunications and strong leadership skills. The role involves direct management of project teams and requires a Bachelor's degree in a related field.

The pay range for this role is $120,000 - $145,000 annually.