Enterprise Technical Delivery Leader

Papa Johns; Atlanta (GA); On-site; USD 130,000 - 190,000; Full time

Job summary

Papa Johns is seeking a Senior Manager, Technical Delivery Management to orchestrate enterprise-level delivery across our ecommerce platform. You will own the delivery operating model, governance, and tooling, partnering with engineering and product leadership to shape architecture and strategy.

You are a strategic, action-oriented leader with a proven track record of building high-performing delivery organizations and driving operational excellence across large programs.

Qualifications

• Bachelor's degree in CS, Engineering, Business Administration, or related field.
• 10+ years of experience in technical delivery management or program management, including managing managers.
• 3+ years of direct people management experience.
• Track record building and scaling high-performing delivery organizations.
• Certifications in Agile, Scrum, or PMP preferred.
• QSR experience preferred.

Responsibilities

• Lead org-wide delivery across ecommerce platforms, ensuring outcomes, scalability and performance.
• Establish org-wide delivery metrics and reporting standards with data-led improvements.
• Serve as escalation point for enterprise delivery risk and define risk strategy.
• Define and implement delivery standards, governance, and tooling strategy.
• Own the org-wide delivery governance model and benchmarks.
• Define the technology and tooling roadmap with clear business case.
• Own budget strategy, headcount, tooling, and contractor spend.
• Lead workforce planning and capacity modeling for portfolio demand.
• Partner with product and engineering leadership to align roadmaps and dependencies.
• Represent TDM at executive forums and steering committees.
• Define strategy-to-execution operating model connecting business strategy to delivery plans.
• Directly manage and develop a team of Technical Delivery Managers and BAs.
• Balance day-to-day leadership with org-wide capability-building activities.
• Build the TDM capability pipeline and succession planning.
• Design and own coaching frameworks and Community of Practice for Delivery Managers.

Skills

Delivery leadership

Strategic thinking

Data-driven

Stakeholder management

Team development

Risk management

Education

Bachelor's degree in Computer Science, Engineering, or related field

Certifications in Agile, Scrum, or PMP preferred

Job description

Papa Johns is seeking a Senior Manager, Technical Delivery Management to orchestrate enterprise-level delivery across our ecommerce platform. You will own the delivery operating model, governance, and tooling, partnering with engineering and product leadership to shape architecture and strategy.

You are a strategic, action-oriented leader with a proven track record of building high-performing delivery organizations and driving operational excellence across large programs.