Enterprise Technical Customer Success Manager

Inriver; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Inriver is seeking a Technical Customer Success Manager to support enterprise customers in maximizing the Inriver platform's value across their customer journeys. The role involves managing a portfolio of strategic clients, acting as a trusted advisor, and facilitating onboarding and adoption.

The ideal candidate will have 3-5+ years of experience in customer-facing SaaS roles and a strong understanding of SaaS platforms and digital commerce ecosystems. The estimated pay for this role ranges from $120,000 to $160,000 annually.

Qualifications

• 3-5+ years of experience in Customer Success or a similar role.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to understand business objectives and translate them into value-driven outcomes.

Responsibilities

• Manage a portfolio of strategic enterprise customers.
• Serve as a strategic and technical advisor to customers.
• Conduct business reviews and health checks.
• Identify risks proactively and implement strategies to improve customer health.

Skills

Customer-centric mindset

Strong analytical skills

Excellent communication and presentation skills

Education

Bachelor’s degree in Business or related field

Tools

Knowledge of APIs

Understanding of digital commerce ecosystems

Experience with SaaS platforms

Job description

Inriver is seeking a Technical Customer Success Manager to support enterprise customers in maximizing the Inriver platform's value across their customer journeys. The role involves managing a portfolio of strategic clients, acting as a trusted advisor, and facilitating onboarding and adoption.

The ideal candidate will have 3-5+ years of experience in customer-facing SaaS roles and a strong understanding of SaaS platforms and digital commerce ecosystems. The estimated pay for this role ranges from $120,000 to $160,000 annually.