Enterprise Technical Architect

Atlassian; United States; Hybrid; USD 106,000 - 172,000; Full time

Job summary

An established industry player is seeking an Enterprise Technical Architect to enhance customer success through expert guidance on Atlassian's DC platform. This role involves designing tailored technical solutions, collaborating with enterprise clients, and ensuring effective implementation of Atlassian tools. You'll be part of a globally distributed team, driving innovation and value for clients while enjoying the flexibility of working from anywhere. Join a company that values your expertise and supports your professional growth in a dynamic environment.

Benefits

Health and wellbeing resources

Paid volunteer days

Flexible working hours

Remote work options

Professional development opportunities

Qualifications

• 8+ years in SaaS companies with enterprise customer-facing roles.
• Demonstrated expertise in Atlassian DC products and infrastructure.
• Experience administering Atlassian tools and supporting their lifecycle.

Responsibilities

• Design technical solutions for customer engagements.
• Collaborate with teams to ensure successful solution adoption.
• Drive value with internal teams to improve product offerings.

Skills

Atlassian DC products expertise

SaaS experience

Technical product demonstration

Customer engagement

Collaboration skills

Education

Bachelor's degree or equivalent experience

Tools

Jira

Confluence

Jira Service Management

Bitbucket

Job description

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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're hiring an Enterprise Technical Architect with a focus on the Atlassian DC platform to join our Advisory Services Delivery team. You'll report to a Delivery Manager in the Solutions Delivery part of the Advisory Services organization. Atlassian Enterprise Technical Architects (ETAs) are technical experts with Atlassian products and solutions, delivering technical guidance to drive customer value realization for clients that have purchased Advisory Services from Atlassian.

Enterprise Technical Architects are accomplished at delivering performant technical practices at scale, aligning product capabilities with business needs and desired outcomes. They partner with Enterprise Solutions Strategists to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Enterprise Technical Architects aim to help enterprise customers get the most of their Atlassian investment by using their admin knowledge of Atlassian tools.

Responsibilities

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration.

In This Role, You Will

• Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
• Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
• Understand technical requirements, guide implementation of solutions, and ensure successful adoption
• Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Drive value with internal teams across product and Customer Success & Innovation to improve the Atlassian product offerings
• Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
  
  
  

Your background

• 8+ years of experience within SaaS companies
• 2+ years of Enterprise customer-facing roles
• Demonstrated expertise in Atlassian DC products and infrastructure
• Experience administering Atlassian DC products including tools like Jira, Jira Service Management, Confluence, Crowd, Bitbucket, etc.
• Exposure to Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
• Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.
• Technical product demonstration, documentation, and presentation experience
• Comfort speaking to and influencing a customer's technical teams
• Experience helping an organization adopt an Atlassian or similar product
  
  
  

If you have these skills, even better:

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical expert capacity
  
  
  

Qualifications

Compensation

Skills

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $128,400 - $171,200

Zone B: $115,600 - $154,100

Zone C: $106,600 - $142,100

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our Perks & Benefits

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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