Enterprise Tech Account Leader — Integrations & Growth

Socket.dev; New York (NY); On-site; USD 133,000 - 179,000; Full time

Job summary

Zocdoc is seeking a Senior Technical Account Manager in NYC to lead the technical experience for a portfolio of Enterprise customers. You will drive integrations, migrations, and optimization initiatives, partnering with Sales, CS, Product, and Engineering to deliver scalable solutions that maximize value.

You will translate complex technical context into actionable guidance, own project plans, and maintain robust documentation while advocating for customer outcomes and long-term growth.

Qualifications

• 5+ years of experience in technical account management or similar customer-facing technical role.
• Proven success leading complex integrations, migrations, or optimization initiatives.
• Strong troubleshooting with root-cause analysis and durable resolution.
• Ability to connect technical decisions to customer outcomes, scalability, and growth.
• Exceptional communication skills with senior stakeholders.
• Strong project leadership across timelines and dependencies.
• Experience with Jira, Confluence, Postman, Salesforce, or similar.
• Knowledge of APIs, data flows, and system integrations; healthcare tech is a plus.
• Bachelor's degree in a computer-related field or equivalent experience.

Responsibilities

• Own the technical experience for a complex book of Enterprise customers, understanding integrations and workflows.
• Lead proactive sync reviews, availability audits, and configuration assessments to improve activation and inventory.
• Investigate and resolve complex integration and sync-related issues through root-cause analysis.
• Independently lead large integrations, migrations, audits, escalations, and cross-functional initiatives.
• Create clear project plans, identify risks and dependencies, ensure milestones are met.
• Serve as a trusted technical advisor to customers, Sales, and CS teams on feasibility and planning.
• Translate complex tech context into clear recommendations for decisions.
• Maintain accurate technical account documentation and identify emerging risks.
• Partner with CS, Sales, Product, Engineering, and Integration Support to align efforts.
• Develop repeatable processes, automation, and AI-enabled solutions for the TAM org.
• Share knowledge and support peers to raise execution standards.

Skills

Technical account mgmt

Enterprise experience

Root-cause analysis

Stakeholder comms

Project leadership

APIs & integrations

Jira/Confluence

Healthcare tech

Education

Bachelor's degree in computer-related field

Tools

Postman

Salesforce

Jira

Confluence

Job description

Zocdoc is seeking a Senior Technical Account Manager in NYC to lead the technical experience for a portfolio of Enterprise customers. You will drive integrations, migrations, and optimization initiatives, partnering with Sales, CS, Product, and Engineering to deliver scalable solutions that maximize value.

You will translate complex technical context into actionable guidance, own project plans, and maintain robust documentation while advocating for customer outcomes and long-term growth.