Enterprise Systems Engineer

Northwest Bank; Fishers (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Northwest Bank seeks an Enterprise Systems Engineer to analyze, plan, implement, and maintain large, complex infrastructure systems. You will own core technologies such as AD, DNS, DHCP, load balancing, SAN storage, virtualization, cloud platforms, and contact center tools.

The role involves leading operational support, coordinating patches and upgrades, and documenting topology and configurations. Strong collaboration with teams and vendors is essential.

Qualifications

• Technical degree in Infrastructure Engineering or related field preferred.
• Associate degree in related field preferred.
• Industry certifications such as ITIL, CompTIA, Microsoft, Avaya preferred.

Responsibilities

• Lead day-to-day operational support for core server and tier 3 application infrastructures.
• Design, build, patch, test, and deploy systems meeting customer needs and specs.
• Coordinate testing and application of ongoing software patches or upgrades.
• Plan and implement changes to infrastructure to enhance performance and resiliency.
• Create and maintain documentation for enterprise server topologies and configurations.
• Manage core Enterprise Applications including lending, teller, ECM, and contact center platforms.
• Perform complex software and OS upgrades, data migration, and disaster recovery operations.
• Configure security settings and access permissions; provide technical support.

Education

Technical Degree Infrastructure Engineering or related field preferred

Associate's Degree Infrastructure Engineering or related field preferred

ITIL Fundamentals Upon Hire preferred

COMPTIA Certification Upon Hire preferred

Microsoft Certification Upon Hire preferred

Avaya Certification Upon Hire preferred

Tools

Active Directory

DNS

DHCP

Azure

Office 365

AWS

SAN storage

Hyper-V

Exchange

Lync/Skype/Teams

Job description

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0445 Williamsport, PA0738 Processing Center

Job Description

The Enterprise Systems Engineer (ESE) works to analyze, plan, implement, maintain, troubleshoot, and enhance large complex systems. The ESE has technical ownership over, and establishes standards for, core infrastructure technologies including Active Directory, DNS, DHCP, load balancing, clustering, SAN storage, hypervisors, physical and virtual servers, cloud platforms, telecommunication systems, and contact center platforms.

Essential Functions

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of infrastructure solutions
• Lead the day-to-day operational support for core server and tier 3 application infrastructures
• Design, build, patch, tests (check for compatibility issues, conducts QA) and deploy systems and platforms meeting customers' needs and specifications
• Coordinate testing and application of ongoing software patches or upgrades
• Lead in planning and implementing changes to infrastructure with the goal of enhancing performance, resiliency, and efficiency
• Create and maintain documentation (diagrams, procedures, etc) for enterprise server topologies and system or application configurations
• Lead the configuration and maintenance of core Enterprise Applications, including but not limited to lending systems, teller systems, enterprise content management, communication and contact center platforms, etc
• Perform complex software and operating system upgrades, storage and server implementations, data migration and disaster recovery operations
• Configure security settings or access permissions for groups and individuals
• Provide technical support to other technicians, engineers, administrators or users by troubleshooting complex problems related to server or platform functionality and performance
• Propose modifications to Knowledge Management System processes and procedures, which will be leveraged by the Support Services team members as they troubleshoot issues on a daily basis
• Keep management informed of critical customer facing issues and ETA's to resolution
• Assist in budget preparation, cost analysis, and long-range planning including proactively assessing needs and providing recommendations
• Work with and manages vendors performing activities on behalf of Information Systems
• Adhere to infrastructure and applications security procedures
• Work periodic nights and weekends.

Qualifications

• Technical Degree Infrastructure Engineering or related field preferred Or
• Associate's Degree Infrastructure Engineering or related field preferred Or
• COMPTIA Certification Upon Hire preferred
• Microsoft Certification Upon Hire preferred
• Avaya Certification Upon Hire preferred
• ITIL Fundamentals Upon Hire preferred
• 6 - 8 years Infrastructure Engineering related role preferred
• Knowledge of Windows Server and Desktop Operating Systems on physical and virtual servers, Linux is a plus, Working
• Knowledge of network protocols across LAN/WAN/VPN, Working
• Server engineer should have knowledge of many core server infrastructure technologies including Active Directory objects, domains, sites and services, LDAP, DNS, DHCP, Kerberos, Group Policy, DFS, File Shares, IIS, Hyper-V, cloud technologies (Azure, Office 365, AWS), SAN storage, load balancing, clustering, and messaging platforms such as Exchange, Lync, Skype, and Teams, Working
• Telecom engineer should have working knowledge of many components within the Avaya telecommunication systems and contact center platforms including Workforce Optimization, Elite Multichannel, IVR/voice banking etc, Working
• Ability and initiative to learn and research new concepts, ideas, and technologies quickly, Extensive
• Ability to train and teach others, Extensive
• Ability to facilitate meetings and follow up with resulting action items, Extensive

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.