Enterprise Support Specialist Branch

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Stock options

Paid parental leave

Job summary

HelpfulRemote is seeking a remote Customer Support Specialist to assist enterprise customers using Branch’s payment products. You will troubleshoot integrations, coordinate fixes across teams, and provide phone support to resolve issues.

Ideal candidates have B2B SaaS/fintech experience, excellent communication, and strong problem-solving skills. Excel/Sheets proficiency and Zendesk familiarity are a plus; remote work in the United States.

Qualifications

• Prior B2B SaaS/fintech support experience.
• Excellent verbal and written communication.
• Strong problem-solving abilities.
• Comfort with Excel or Google Sheets.
• Familiarity with Zendesk is a plus.
• Coachable and open to feedback.

Responsibilities

• Troubleshoot integration issues for enterprise customers.
• Coordinate fixes across CS, AM, Risk and Eng.
• Provide phone support and callbacks to resolve issues.
• Identify ways to improve the product and customer experience.

Skills

B2B SaaS/fintech support

Strong communication

Problem solving

Phone support

Excel/Google Sheets

Tools

Zendesk

Job description

This role supports enterprise customers who rely on Branch’s payment products, troubleshooting technical issues tied to integrations and coordinating fixes across teams like Customer Success, Account Management, Risk, and Engineering. The specialist handles phone support and callbacks, resolves recurring problems, and looks for ways to improve the product and overall customer experience.

Branch wants someone with prior B2B support experience in SaaS or fintech, strong verbal and written communication, and solid problem-solving skills. Comfort with Excel or Google Sheets is required, project management experience is a plus, and familiarity with Zendesk is helpful. Candidates should be coachable and open to feedback.

This is a full-time, remote position open only to candidates based in the United States, with a base salary range of 60-65k plus benefits including health insurance, stock options, and paid parental leave. Applicants must be authorized to work in the U.S. without sponsorship.

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