Enterprise Strategy & Operations Advisor

Rakuten Rewards; San Francisco (CA); On-site; USD 72,090 - 123,876; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Vision insurance

Dental insurance

401k matching

PTO

VTO

Other benefits

Job summary

Rakuten International seeks a Strategy & Operations leader at the enterprise level, reporting to the Chief of Staff to the CEO. You will translate strategy into operating plans, improve decision quality, and create visibility across priorities, tradeoffs, and outcomes.

This role emphasizes influence and structure over people management, partnering with senior leaders to run the company at scale and to produce executive-ready insights and repeatable workflows using AI tools like Claude and

Qualifications

• Bachelor's degree required.
• 5+ years of experience in Strategy & Operations, Business Operations, Consulting, Corporate Strategy, or a Chief of Staff-adjacent role.
• Ability to operate independently in highly ambiguous environments.
• Experience partnering directly with senior executives and influencing outcomes without formal authority.
• Strong executive presence and adaptable communication.
• Experience shaping enterprise operating models and planning processes.
• Highly analytical with the ability to synthesize complex information into executive-ready insights.
• Experience using generative AI tools (Claude, ChatGPT, Bard) for content creation and automation.

Responsibilities

• Translate annual and multi-year strategic priorities into clear operating plans, milestones, and review cadences that connect leadership intent to measurable outcomes.
• Structure executive and leadership discussions, including OKR and priority-setting forums, to surface tradeoffs, drive decisions, and ensure commitments are documented and followed through.
• Own and continuously improve the company’s enterprise operating rhythm, including executive planning sessions, leadership offsites, All Hands, and quarterly and annual business reviews.
• Maintain enterprise-level visibility into critical initiatives, dependencies, risks, and outcomes, surfacing issues early and aligning leaders on mitigation and course correction.
• Design and maintain KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability.
• Develop executive-ready insights, recommendations, and materials for senior leadership consumption.
• Contribute to competitive and market analyses in support of decision-making, partnering with relevant internal teams and Rakuten international as needed.
• Use Claude and similar AI tools to produce first-pass drafts of executive materials and rapid competitive scans; build simple, repeatable prompt/agent workflows to standardize outputs and reduce cycle time for exec cadence.

Education

Bachelor's degree

Tools

Claude

ChatGPT

Bard

Job description

Rakuten International seeks a Strategy & Operations leader at the enterprise level, reporting to the Chief of Staff to the CEO. You will translate strategy into operating plans, improve decision quality, and create visibility across priorities, tradeoffs, and outcomes.

This role emphasizes influence and structure over people management, partnering with senior leaders to run the company at scale and to produce executive-ready insights and repeatable workflows using AI tools like Claude and