Enterprise Solutions Engineer United Kingdom

ElevenLabs; New York (NY); Remote; USD 70,000 - 110,000; Full time

Job summary

Join a pioneering voice technology company as a Solutions Engineer, where you will leverage your technical expertise to empower enterprise customers. This role is perfect for those who thrive in a dynamic environment and are passionate about AI and technology. You'll collaborate with a global team, enhancing customer experiences and scaling technical solutions. With a focus on innovation and growth, this is an exciting opportunity to shape the future of AI audio solutions and make a significant impact in a rapidly evolving industry.

Benefits

High-velocity innovation

Global team collaboration

Annual company offsite

Remote first work environment

Continuous growth opportunities

Qualifications

• Strong technical background to support customer integration.
• Experience in working with customers, even in informal settings.

Responsibilities

• Collaborate with Account Executives to enhance sales processes.
• Provide tailored support and architect solutions for customers.
• Create technical demonstrations and enablement resources.

Skills

Python

Software Development

Software Architecture

Customer Support

Technical Communication

Job description

This role is remote, so it can be executed globally. To facilitate collaboration with the engineering team, we strongly prefer candidates based in timezones ranging from UTC+2 (Estonia) to UTC−05:00 (New York).

About ElevenLabs

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products.

We launched in January 2023 and have since reached over 40 million users globally and have partnered with the world’s biggest names (see customer stories). We closed our Series-C funding at a 3.3B valuation at the beginning of this year and are backed by the leading names in tech and AI (a16z, ICONIQ, NEA, Sequoia, NFDG, Salesforce, and many others).

We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you!

Who we are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone.

About the role

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

As a Solutions Engineer, you can expect to:

1. Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
2. Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
3. Craft compelling technical demonstrations that clearly communicate our product's value proposition.
4. Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
5. Build self-service tools and documentation that empower customers to implement solutions independently.
6. Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

What you bring

We're looking for exceptional individuals who excel at working with customers on technical problems and are excited to work with us to scale this efficiently. You'll thrive with us if you:

1. Are passionate about AI, technology, and ElevenLabs products.
2. Enjoy working directly with customers, iterating on solutions and providing tailored support.
3. Have a talent for identifying patterns that can be standardized and scaled.
4. Have strong empathy for customers, sales, and product teams.
5. Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions.
6. Have experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity.
7. Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
8. Excellent communication skills with the ability to adapt messaging to different audiences.

What we offer

High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint, and office hubs in New York, London, and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!).

Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.

Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

Create with the highest quality AI Audio.