Enterprise Solutions Engineer, East

Cresta; New York (NY); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking an Enterprise Solutions Engineer to leverage AI and human intelligence in transforming customer conversations into competitive advantages. This role involves collaborating with Account Executives, conducting demos, and managing validation activities to showcase the platform's capabilities. The ideal candidate will possess strong presentation skills and a customer-focused mindset, helping to drive adoption and deliver technical insights. Join a mission-driven team that empowers contact centers to work smarter and faster, all while enjoying a comprehensive benefits package and a flexible work environment.

Benefits

Comprehensive medical, dental, and vision plans

Flexible vacation and paid parental leave

Monthly allowances for gym and phone

Remote work stipend and in-office meals

Qualifications

• 5+ years in customer-facing roles with experience in technical pre-sales.
• Strong presentation and demo skills with attention to detail.

Responsibilities

• Qualify sales opportunities by understanding customer requirements.
• Lead discovery calls and deliver product demos to demonstrate value.

Skills

Customer-facing roles

Technical pre-sales

Conversational AI

CCaaS

Presentation skills

Problem-solving

Tools

Salesforce

Job description

Join to apply for the Enterprise Solutions Engineer, East role at Cresta.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines AI and human intelligence to help contact centers discover customer insights, automate conversations, and empower teams to work smarter and faster. Founded from Stanford AI lab, with leaders like Sebastian Thrun and Ping Wu, we are backed by top investors and serve major brands like Intuit, Hilton, and Carmax.

About The Role

As an Enterprise Solutions Engineer, you will partner with Account Executives to showcase Cresta’s capabilities to potential customers. Your role involves providing technical insights, conducting demos, managing validation activities, and developing business cases during the sales cycle. You will liaise between sales, customers, and technical teams.

Responsibilities

1. Qualify sales opportunities by understanding customer requirements and translating them into technical needs.
2. Partner with Account Executives to understand customer challenges.
3. Lead discovery calls and deliver product demos to demonstrate value.
4. Share insights from your experience to help improve customer contact centers.
5. Drive adoption through training during proof-of-value phases.
6. Translate use cases into technical solutions and ROI.
7. Deliver engaging product demos to excite prospects.
8. Conduct ROI workshops to build business cases.
9. Provide feedback to product management based on field experiences.

Qualifications We Value

• 5+ years in customer-facing roles, with 1-3 years in technical pre-sales for enterprises.
• Experience with Conversational AI or CCaaS.
• Highly organized and professional work ethic.
• Strong presentation and demo skills, with attention to detail.
• Energetic, enthusiastic, and quick to learn new technologies.
• Problem-solving skills and resourcefulness.
• Knowledge of Salesforce and contact center tech is a plus.

Perks & Benefits

• Comprehensive medical, dental, and vision plans.
• Flexible vacation and paid parental leave.
• Monthly allowances for gym and phone.
• Remote work stipend and in-office meals.

Compensation

Includes base salary, variable pay, equity, and benefits, with specifics based on experience and location. We are hiring in the USA, offering competitive pay and benefits. Contact your recruiter for details.

Note: Cresta’s official communications come from the @cresta.ai domain. Be cautious of impersonations or scams. If unsure, contact [e-mail].