Enterprise Solutions Engineer

TECH - TEST - DO NOT APPLYNinjaOne; EE. UU.; Híbrido; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) plan

Unlimited PTO

Descripción de la vacante

NinjaOne is seeking an Enterprise Solutions Engineer to own the full pre-sales cycle for enterprise accounts, guiding discovery, architecture, demos, and proofs-of-concept. You will partner with AEs to shape deal strategy and deliver measurable technical impact.

This builder role emphasizes creating playbooks, tools, and repeatable processes to scale success. Travel ~30%; hybrid remote in GA; strong collaboration with Sales, Product, and Success teams.

Formación

• 5+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers.
• Deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms.
• Evolved from a technical background (e.g., TAM, support, systems engineer) with practical insight into IT operations at scale.
• Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders.
• Understands how IT teams evaluate, implement, and scale solutions—along with insight into legacy platforms and the shift toward unified, modern alternatives.

Responsabilidades

• Own the full pre-sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages.
• Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals.
• Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success.
• Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management.
• Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction.
• Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model.
• Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums.
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment.
• Other duties as assigned

Conocimientos

PowerShell

JavaScript

VBScript

Networking concepts

ITSM platforms

Endpoint management

Educación

Bachelor's degree preferred

Herramientas

Salesforce

Jira

Highspot

Descripción del empleo

About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

About the Role

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive NinjaOne’s expansion into the enterprise market. This is a builder role, your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle, from discovery and architecture through proof-of-concept and implementation, while partnering closely with AEs to influence deal strategy and deliver real-world impact. You won’t just run demos, you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve done this before in B2B SaaS, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne’s growth, we’d love to hear from you.

Location: We are flexible on remote work from home if you reside in one of the following U.S. states: GA

**Travel Requirement: ~** 30%, including strategic customer meetings, industry events, and team collaboration

What You’ll be Doing

• Own the full pre-sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
• Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals
• Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success
• Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management
• Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction
• Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
• Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment
• Other duties as assigned

Technical Requirements

Proficiency in Windows environments (registry, services, performance troubleshooting)

Familiarity with Linux/macOS systems and basic command-line troubleshooting

Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections

Hands‑on experience with ITSM platforms and endpoint lifecycle management

Scripting experience in PowerShell, JavaScript, &/or VBScript is strongly preferred

Comfortable navigating complex IT ecosystems and integrating with existing infrastructure

Experience with Salesforce, Jira, Highspot, or equivalent systems is required

About You

5+ years in a pre‑sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers

Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM‑adjacent platforms

Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale

Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders

Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives

Known for high emotional intelligence, technical credibility, and a customer‑first mindset

Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools

Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus

What You’ll Love

We are a collaborative, kind, and curious community.
We honor your flexibility needs with full‑time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work‑life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self‑relocate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Candidate Privacy
When you apply, NinjaOne collects and uses your personal information to review your application and manage the hiring process. To learn how we use, store, and protect your data, and what your rights are, please read our Candidate Privacy Policy at https://www.ninjaone.com/candidate-privacy-policy.