Enterprise Solutions Analyst – Salesforce & MuleSoft

Empower Federal Credit Union

City of Syracuse (NY)

Hybrid

USD 75,000 - 95,000

Full time

4 days ago

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Job summary

Empower Federal Credit Union is seeking an Enterprise Solutions Analyst to support and configure enterprise platforms, with emphasis on Salesforce Financial Services Cloud, MuleSoft monitoring, and CI/CD within Azure DevOps. The role focuses on stability, governance, and operational efficiency in a growing financial services environment.

The position collaborates with business stakeholders to gather requirements, coordinate testing, and ensure smooth delivery of technology solutions.

Qualifications

3 to 5 years in business systems analysis, application administration, or platform support roles.
Experience administering Salesforce (Financial Services Cloud preferred).
Exposure to MuleSoft or other integration platforms with a focus on monitoring and support.
Experience with CI/CD tools, preferably Azure DevOps, including pipeline coordination.
Experience working in Agile or hybrid delivery environments.
Experience in financial services or a regulated environment is preferred.
Bachelor's degree in Information Systems, Business, or related field is preferred.

Responsibilities

Provide Level 1/2 support for enterprise platforms, triaging incidents, fulfilling service requests, and escalating as needed.
Monitor system health, usage trends, and performance to proactively identify risks or improvement opportunities.
Support root cause analysis and implement corrective or preventive actions.
Ensure timely communication and resolution of issues impacting business operations.
Track and report on incident trends, recurring issues, and service levels to support continuous improvement and operational transparency.
Follow established incident management, escalation, and major incident protocols to ensure consistent and compliant response.
Perform day-to-day administration of Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations.
Support a portfolio of smaller enterprise and vendor-hosted applications, including configuration, access management, and issue coordination.
Document configurations, procedures, and support knowledge for operational continuity and audit readiness.
Support CI/CD pipeline execution within Azure DevOps, including build validation, deployment coordination, and release scheduling.
Promote code and configuration changes across environments in alignment with change management and governance processes.
Maintain version control discipline, release documentation, and deployment records.
Coordinate release readiness activities, including validation, communication, and rollback planning.
Partner with business stakeholders to gather, document, and refine functional requirements and user stories.
Facilitate backlog grooming, sprint planning support, and acceptance criteria definition.
Coordinate and support user acceptance testing (UAT), including test case creation, execution tracking, and defect management.
Act as a liaison between business users, vendors, and internal technology teams to ensure alignment and clarity.
Monitor MuleSoft integrations to ensure uptime, performance, and successful data processing across systems.
Investigate and resolve integration issues, including error handling, data discrepancies, and system connectivity concerns.
Partner with engineers and vendors to coordinate enhancements or changes to integration services.
Maintain visibility into integration health and escalate risks proactively.
Perform all other duties as assigned.