Enterprise Solution Architect - AI‑Native Platform Lead

The Guardian Life Insurance Company of America; New York (NY); Hybrid; USD 152,000 - 250,000; Full time

Job summary

The Guardian Life Insurance Company of America is seeking a Principal Solution Architect for Enterprise Digital Technology to define and govern enterprise‑level architecture across CRM, marketing tech, customer service tech, and the digital experience platform.

You will shape architecture patterns, standards, guardrails, and scalable, secure solutions across domains in collaboration with business and technology stakeholders.

Qualifications

• Deep experience designing, governing, and scaling enterprise solution architectures across multiple digital domains.
• Ability to define and drive adoption of architecture standards, reference architectures, guardrails, and federated practices.
• Strong understanding of APIs, cloud platforms, data flows, and AI-enabled capabilities.
• Demonstrated ability to balance enterprise strategy, hands-on engineering credibility, business priorities, and executive communication.
• Experience influencing distributed teams and mentoring architects and engineers.

Responsibilities

• Own enterprise and business solution architecture strategy, standards, guardrails, reference architectures, reusable patterns, and cross‑team design consistency across platforms and domains.
• Lead complex design decisions across value streams and business units, translating business and technology strategy into actionable architecture direction, solution designs, and delivery choices.
• Drive early architecture engagement to identify cross‑platform dependencies, systemic risks, scalability constraints, build‑versus‑buy implications, integration patterns, and non‑standard enterprise exceptions.
• Partner with Enterprise Architecture, Security, Risk, Compliance, platform, product, and engineering teams to embed enterprise standards, governance, security, resiliency, performance, and maintainability into solution design.
• Influence Solution Architects, Portfolio Architecture leaders, Value Stream leaders, Product Managers, Product Owners, and Tech Leads to align road maps, MVP scope, technical trade‑offs, and BU‑specific architecture decisions.
• Mentor architects and senior engineers, represent solution architecture in enterprise forums and architecture review boards, and elevate architectural maturity across the organization.
• Where applicable, build scalable solutions aligned to business and technology requirements and support major production incidents with material business impact.
• Lead Enterprise Digital architecture direction across Marketing Technology, Customer Service Technology, UX/UI, Accessibility, Mobile, digital platforms, CRM, and Salesforce, including gold/silver patterns, standards, exceptions, reuse, simplification, and platform rationalization.
• Partner with engineering and delivery teams on complex solution designs, modernization initiatives, platform selection, Salesforce platform roadmaps, backlog priorities, delivery standards, run‑state accountability, and production readiness.
• Evaluate platforms, tools, and emerging capabilities for strategic fit, incumbent rationalization, total cost of ownership, scalability, elasticity, resiliency, maintainability, and long‑term enterprise value.
• Shape AI‑first and AI‑native architecture across Enterprise Digital, including AI‑assisted engineering, developer productivity, agentic workflows, MCP capabilities, platform‑embedded AI, customer context, APIs, and Guardian AI platform investments.
• Define target‑state CRM and Salesforce architecture, including CRM, Data Cloud, customer context, canonical data models, integration, event‑driven patterns, extensibility, security, release governance, and long‑term platform evolution.
• Help senior technology and business leaders understand how strategic platform choices, modernization priorities, simplification, Salesforce evolution, and AI‑native transformation improve scale, resilience, delivery velocity, and business outcomes.

Skills

Enterprise solution architecture

Federated architecture

Stakeholder collaboration

Cloud & APIs

Salesforce CRM

Adobe platform engineering

Security & compliance

DevSecOps

Mentoring teams

Tools

Salesforce

Adobe

AWS Connect

Job description

The Guardian Life Insurance Company of America is seeking a Principal Solution Architect for Enterprise Digital Technology to define and govern enterprise‑level architecture across CRM, marketing tech, customer service tech, and the digital experience platform.

You will shape architecture patterns, standards, guardrails, and scalable, secure solutions across domains in collaboration with business and technology stakeholders.