Enterprise Service Desk Specialist Sr.

Leidos Inc; Kansas City (MO); On-site; USD 89,869,000 - 103,320,000; Full time

Benefits offered by this job

Health insurance

Job summary

Leidos is seeking a Help Desk Support Representative to be the first contact for IT issues, delivering tier 1 support via phone and online channels and guiding users through troubleshooting and escalation when needed.

You will monitor health and status of networks, document outages, run scripts, and manage ticket life cycles while adhering to security and shift requirements, including evenings and weekends.

Qualifications

• U.S. Citizen with an active DoD Secret clearance or ability to obtain.
• DoD 8570 Information Assurance Technician (IAT) Level II certification (e.g. CompTIA Security+).
• 3 years of relevant experience.
• Willing to work shifts, including evenings and weekends.

Responsibilities

• Provide health and status monitoring of the networks.
• Document outage information to co-workers and customers.
• Execute scripts.
• Open and close tickets.
• Correlate events and incidents for IT Services management.

Skills

Customer support

Troubleshooting

Ticketing systems

Communication

Shift work

Education

High school Diploma or GED

Tools

Remote desk takeover tools

Ticketing system

Job description

Description

Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

• Provide health and status monitoring of the networks
• Documenting and communicating outage information to co-workers and customers
• Executing scripts
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

• High school Diploma or General Equivalency Diploma (GED) and3 years of relevant experience
• U.S. Citizen with an active DODSecret security clearance or ability to obtain.
• Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

• Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range:

$31.37+

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.