Enterprise Service Desk I

Able Forces, Inc.; Fort Worth (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Full benefits package

Paid Time Off

10 Days Vacation

5 Days Sick

Job summary

Able Forces is a 501(c)(3) nonprofit providing career-oriented employment to Wounded Warriors and Disabled Veterans. We seek an Enterprise Service Desk Level 1 support in Ft. Worth, TX to assist DoD and federal contractors.

You will perform Tier 1 analysis, open/close tickets, and support non-local Service Desks, while pursuing 8570 CE certifications. Competitive hourly compensation and full benefits are provided for a long-term contract.

Qualifications

• Must be a Veteran.
• Active Secret Clearance or ability to obtain one.
• Contract lasts ~5 years with opportunities to complete certifications over time.
• DoD 8570 Baseline Compliance Level II: CE certifications required (one at least).
• Note: review of all certifications is welcome if at least one baseline is held.

Responsibilities

• Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks.
• Conduct Tier 1 analysis for Service Desk escalation.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology Services.

Skills

Veteran

Secret Clearance

DoD 8570 CE

Tools

8570 CE Certifications

Job description

Able Forces, founded by 2 veterans, is a 501(c)(3) non-profit providing professional, career-oriented employment exclusively to Wounded Warriors and Disabled Veterans.

The primary focus of employment for our Warriors is on Federal and Commercial contracts. Our contracts reflect a variety of professional disciplines including Military Subject Matter Experts (SMEs), Military Analysts, Administrative and Program Management Support, Help Desk, Logistics, and Secure Communications in both cleared and non-clearedenvironments.

Able Forces employment opportunities focus exclusively on career-oriented, entry to senior level positions.

We are currently executing contracts in Washington DC Metro Area, Alexandria VA, Huntsville Alabama, Ft. Benning GA, and Orlando/Tampa FL. Existing customers include:

• U.S. Army PEO STRI
• Missile Defense Agency
• Special Operations Command
• Military One Source
• Department of Energy

Job Description

Essential Duties and Responsibilities:

• Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks
• Conduct Tier 1 analysis for Service Desk escalation
• Open and close tickets
• Correlate events and incidents for management of Information Technology Services

Qualifications

Must be a Veteran

• Active Secret Clearance or havethe ability to obtain one
• As this contract is expected to last at least 5 years, applicants who are working to complete certifications can contactus now for an initial intro and continue to follow up as certifications are acquired.

DoD 8570 Baseline Compliance Level II(must have at least one):

Computing Environment (CE) certification (must have at least one)

Examples of acceptable CE certifications: MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server Administrator: Windows Server 2008, MCITP Enterprise Administrator: Windows Server 2008, MCITP Virtualization Administrator Windows Server 2008 R2, MCSA Windows Server 2008, Windows Server 2012, MCSE Server Administrator, Windows Server 2003, MCSE Desktop Infrastructure 2012, MCSE Server Infrastructure 2012, MCSE Private Cloud 2012, VCP 4, VCP 5

Note: A+ CE, Server+ CE and CCNA can be used to complete the Computing Environment (CE) certification requirement if the applicant has at least one other 8570 Baseline certification. For example if an applicant has Security+ CE and A+ CE, the Security + CE would be used for baseline and A+ CE would be used for Computing Environment (CE)

NOTE:

We are willing to review all certifications a candidate has as long as they have at least one of the 8570 baseline certifications first.

Additional Information

Basic information:

Position: Enterprise Service Desk (ESD) Level 1 support

Hourly: $24.67

Health & Welfare: $4.02 per hour

Full benefits package available

Paid Time Off

10 Days Vacation

5 Days Sick

Location: Ft. Worth, Texas

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