Enterprise Security Architect & Adoption Lead

ServiceNow; California; Remote; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Security Cross-functional Success Architect for the AMS region to guide enterprise customers in optimizing and maturing their security solutions, combining deep platform expertise with consultative skills. You will lead multi-team engagements, architect secure integrations, and influence product direction.

The role focuses on driving adoption, delivering architectural guidance, and creating scalable enablement content to ensure measurable security outcomes for strategic

Qualifications

• 8+ years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas.
• Proven track record designing and implementing enterprise-scale ServiceNow solutions
• Background in enterprise architecture, including authentication and identity systems, data modeling, REST/SOAP integrations, and security protocols
• Experience in professional services or consulting roles with demonstrated ability to influence technical strategy

Responsibilities

• Drive Customer Success & Adoption across Armis and ServiceNow Security products.
• Collaborate with Product Management, Engineering, Sales, Professional Services, and Customer Success teams to resolve complex technical challenges and drive customer success.
• Provide architectural guidance on Armis integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security to deliver unified asset visibility and risk management.
• Act as a trusted technical advisor for strategic accounts, proactively identifying implementation risks, managing escalations, and improving security posture and operational resilience.
• Scale Best Practices & Enablement: Develop reusable accelerators, technical playbooks, health checks, and enablement content to improve implementation quality, drive product adoption, and scale customer success across the security portfolio.

Skills

ServiceNow platform

Enterprise architecture

REST/SOAP integrations

Professional services / consulting

Security posture / risk management

Education

CSA

CAD

CIS (2 product areas)

CTA / CMA (preferred)

Tools

Now Assist

Azure AI / AWS SageMaker / Vertex AI

Job description

ServiceNow is seeking a Security Cross-functional Success Architect for the AMS region to guide enterprise customers in optimizing and maturing their security solutions, combining deep platform expertise with consultative skills. You will lead multi-team engagements, architect secure integrations, and influence product direction.

The role focuses on driving adoption, delivering architectural guidance, and creating scalable enablement content to ensure measurable security outcomes for strategic